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Imagine yourself…

+ Doing meaningful work that makes an everyday impact on the world around you.

+ Growing your expertise and expanding your skillset with every project.

+ Owning your ambition and fueling your career growth.

If so, read on! **BUT, please read carefully. This is NOT an IT role.**

**XOS** , a Veralto (https://www.veralto.com/) company, is a leading manufacturer of application-specific X-ray analyzers. We offer best-in-class elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum and environmental compliance.

As part of the XOS team and the broader Veralto network, you’ll work with products that make an everyday impact on vital resources we all rely upon: and along the way, you’ll have opportunities to deepen your skills, invest in your development, and seek new ways to fuel your growth.

We offer:

+ Vacation Time

+ Flexible working hours

+ Powerful team looking forward to working with you

+ Career coaching and development opportunities

+ Health benefits

+ 401(k)

About the Role

We are seeking a **Technical Support Representative** to join our Commercial team in East Greenbush. In this on-site role, you’ll serve as the key connection between our customers and our technical teams—ensuring smooth operations, quick problem resolution, and exceptional service at every touchpoint.

This position combines customer engagement, technical troubleshooting, and operational support in a hands-on manufacturing environment.

This position is part of the Commercial function located in East Greenbush and will be on-site.

What You’ll Do

Customer Relationship Management

+ Act as the primary point of contact for customers, delivering timely, professional, and positive experiences.

+ Build and maintain strong relationships, even in high-pressure situations, to drive customer satisfaction and loyalty.

+ Identify and communicate potential service or instrumentation opportunities to the appropriate sales channels.

Technical Expertise & Problem Solving

+ Leverage your technical background to troubleshoot, diagnose, and document customer issues effectively.

+ Perform occasional on-site troubleshooting, service, and repairs using your hands-on industry knowledge.

+ Manage internal and field service repairs with accuracy and efficiency.

Inventory & Order Management

+ Conduct monthly inventory audits and manage field service parts to ensure proper stock levels.

+ Process replacement part and consumable orders accurately and promptly.

+ Coordinate return shipments, ensuring a seamless experience for customers.

Sales Support & Customer Service

+ Provide precise quotations and delivery timelines informed by your understanding of manufacturing processes.

+ Identify cross-sell and upsell opportunities to enhance customer value.

Continuous Improvement

+ Respond quickly to evolving customer needs and share insights that help improve our products and services.

+ Stay informed on industry trends and emerging technologies to deliver the best support possible.

What You’ll Bring

+ 3–5 years of **hands-on electromechanical experience** in a manufacturing or service environment, preferably in a customer-facing role.

+ Experience with **instrument repair or technical support** .

+ Strong mechanical aptitude and problem-solving skills.

+ Proficiency in **Microsoft Office (Word, Excel)** .

+ **Associate Degree in Engineering Technology** or a related field preferred—or an equivalent combination of education and experience.

This position offers a unique opportunity to combine technical skill with customer-facing experience in a dynamic, solutions-driven environment.

TO APPLY:

X-Ray Optical Systems, Inc. takes affirmative actions as an equal opportunity employer to attract, promote and retain the most fully qualified candidates without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, ancestry, sexual orientation or gender identity.

Please apply online via our website at https://xos.com/about-xos/careers/

_This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time._

US ONLY** **:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $24 - $30 USD per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available **here (https://www.dol.gov/agencies/ofccp/posters)** .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.