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Become a part of our caring community and help us put health first

The Care Management Support Assistant (CMSA) is an important support position in the administration of care management. This is a REMOTE work opportunity, but you MUST live in the state of Michigan. This virtual team mainly performs moderately complex administrative support tasks for the state of Michigan Medicaid program.

+ Contribute to the administration of care management.

+ Provides CM support by managing shared mailboxes, downloading/uploading reports and data from/to shared data systems, data entry into the clinical documentation system, data entry for reports and dashboards, and will complete other administrative functions, as assigned.

+ Ensure timely and correct submission of state-required deliverables, research alternative contact information for hard-to-reach members, contact members to engage them in our care management programs, and support inbound call escalations.

+ Interact with internal and external staff and teams who support members and their families, and facilitate interaction with resources appropriate for care and well-being.

+ Perform varied activities clerical activities including reporting data, tracking data, pulling reports and monitoring/managing email.

+ Performs computations.

+ Typically works on semi-routine assignments that are subject to change.

+ May make, receive, and soft transfer calls to and from members, providers, family, etc... Ensure timely communication and follow up occurs with care management.

Use your skills to make an impact

REQUIRED QUALIFICATIONS:

+ **Must reside in Michigan.**

+ **Must have the ability for** **occasional travel** **to the provider site and/or the** **Detroit, Michigan office for staff meetings, training, etc.**

+ Ability to work the schedule for this position which is Monday-Friday between 8am-5pm Eastern Time.

+ High School Diploma or equivalent.

+ Ability to flex and adapt to regular change.

+ Strong organizational skills with ability to manage multiple priorities.

+ Excellent time management skills.

+ Ability to follow through on tasks and complete assignments.

+ Demonstrated collaboration and teamwork in a virtual environment.

+ Intermediate working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook and Word.

+ Exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

PREFERRED QUALIFICATIONS:

+ Associate’s degree or LPN.

+ Previous experience working in healthcare with Medicare, Medicaid and Dual eligible populations.

+ Microsoft Access proficiency

+ Experience providing administrative support in a healthcare setting with older adults or people with disabilities.

+ Computerized Documentation experience preferred.

Additional Information:

+ **Workstyle:** This is a REMOTE work opportunity, but you MUST live in the state of Michigan which will include occasional travel to the Detroit, Michigan office for staff meetings, training, etc.

+ **Travel:** Occasional travel may be required to travel to provider site and/or attend onsite team engagement meetings at Humana’s Detroit, Michigan office.

+ **Workdays and Hours:** Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).

+ **Language Assessment Statement:** Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WORK AT HOME INTERNET STATEMENT:

+ To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.