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Customer Service Supervisor – Aurora, IL

Why This Role Stands Out:

+ Salary Range $75K-$85K/year

+ Quarterly bonuses up to 3%

+ Bi-weekly pay

+ PTO + paid holidays

+ Medical, dental, vision, life, and disability insurance

+ Wellness program + employee assistance

+ 401(k) with 3% match

+ Affordable health coverage for individuals and families

About the Role:

Our client, a U.S. flooring manufacturer, is looking for a Customer Service Supervisor to lead a high-performing team in Aurora, IL. You’ll manage daily operations, support escalated customer interactions, and help drive service excellence across the board.

Schedule:

+ Monday–Friday, 7:00 AM–5:00 PM

+ Hybrid: 3 days on-site, 2 days remote

What You’ll Do:

+ Lead and support the customer service team

+ Handle escalated calls and inquiries

+ Provide product information and process claims

+ Oversee order management and ensure customer satisfaction

+ Collaborate across departments to resolve issues

What You’ll Bring:

+ High school diploma or equivalent (Associate or Bachelor's degree a plus)

+ 2+ years in customer service, including 1+ year in a supervisory role

+ Strong communication and leadership skills

+ Proficiency in CRM systems and Microsoft Office

+ Ability to coach, motivate, and problem-solve in a fast-paced setting

Next Steps:

+ Phone screen with Adecco recruiter

+ On-site interview with hiring manager

+ Offer, background check, and drug screening

If this sounds like the right fit for you, Apply today!

**Pay Details:** $75,000.00 to $85,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.