• Customer Success Manager

    ManageCasa Inc. (San Francisco, CA)


    Customer Success Manager

     

    Department: Customer Success

     

    About ManageCasa

     

    At ManageCasa, we’re passionate about building the best property management software for HOAs, community associations, and rental property managers. Our all-in-one platform helps real estate professionals streamline accounting, payments, maintenance, communication, leasing, and much more in the clou.d

     

    We’re seeking talented and enthusiastic Customer Success Managers to join our expanding team. If you are a relationship-builder who loves helping customers succeed with SaaS products, ManageCasa is the right place to grow your career.

     

    Job Overview

     

    The Customer Success Manager (CSM) is the trusted partner for our customers, ensuring they have a smooth onboarding experience and are set up for long-term success with ManageCasa. You’ll play a critical role in making our customers love us—through your caring personality, organizational skills, and ability to influence customers to get the most value out of ManageCasa.

     

    From onboarding to adoption, you’ll guide customers through the transition from legacy systems, help them realize value quickly, and identify upsell opportunities to expand their usage of ManageCasa. You’ll collaborate closely with Sales, Support, and Product teams to ensure every customer becomes a daily user and advocate of ManageCasa.

    Key Responsibilities

    + Master ManageCasa software through structured onboarding and continuous learning.

    + Lead customer onboarding, assess needs, and customize the experience to maximize value.

    + Manage data migration tasks and customer information with accuracy and attention to detail.

    + Ensure a smooth go-live process and proactively support customers during their first 90 days.

    + Provide timely responses and proactive outreach via email, phone, and Zoom.

    + Build trusted advisor relationships to drive satisfaction, retention, and advocacy.

    + Identify upsell and cross-sell opportunities by understanding customer needs.

    + Represent ManageCasa as a brand ambassador at industry meetups, events, and customer conferences.

    + Collaborate cross-functionally with Sales, Product, and Services to refine best practices.

    + Maintain an organized task queue to meet project deadlines and deliver exceptional service.

    Qualifications

    +  Bachelor’s degree (BA/BS/BE) required.

    + Strong customer relationship-building and communication skills.

    + Ability to influence decision-making, inspire change, and create impact.

    + Highly organized with proven multitasking and problem-solving abilities.

    + Blend of technical skills, operational agility, and interpersonal strengths.

    + Flexible, proactive, and able to thrive in a fast-paced environment.

    + Proficiency in Microsoft Excel; experience with HubSpot is a plus.

    + Knowledge of property management software or accounting concepts is a plus.

    + SaaS or property management industry experience is highly desired.

     

    Why Join ManageCasa?

     

    + Competitive compensation with performance-based incentives.

    + Formal onboarding program and ongoing training for career development.

    + Opportunity to work in a high-growth SaaS company making real impact in the property management industry.

    + Collaborative, supportive team culture where your voice matters.

    + Clear career growth paths into leadership, account management, or sales.

     

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