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Central Operations Project Specialist

Date Posted: Oct 8, 2025

Requisition ID: 466504

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services:

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation:

Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision: Every child in Indiana thrives in a safe, loving, forever home.

Purpose: Ignite hope. Cultivate joy.

Role Overview:

DCS Central Operations assists local child support offices with administrative operations for child support cases. The Central Operations Special Project Team assists the Financial Integrity, Business Integrity, and Central Services departments to meet certain project goals and activities. The unit’s duties change with the needs and goals of DCS and agency projects.

You will assist with reviewing reports for undistributed child support collections and timely distribution of those funds. You will also assist in reviewing various reports for opportunities to enhance system data and the collections process for unpaid support.

Salary:

The salary for this position traditionally starts at $53,222 but may be commensurate with education or work experience.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

+ Leverage extensive experience in child support services to quickly adapt to new projects and evolving priorities.

+ Design and implement customized business reports to support project goals and enhance decision-making.

+ Develop and maintain data cleanup reports to ensure the accuracy and integrity of child support case records within the statewide system.

+ Investigate and resolve interface discrepancies that impact individual case processing and data consistency.

+ Acts as a backup for key functions in other units, ensuring operational efficiency during high-demand periods.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

+ Bachelor’s degree or equivalent work experience.

+ Knowledge of federal and state child support programs.

+ Knowledge of child welfare and/or public assistance practices including TANF and Medicaid.

+ Knowledge of program design and program evaluation.

+ Excellent customer service skills.

+ Excellent oral and written communication skills.

+ Ability to work with diverse populations and effectively assist in resolving problems for child support program participants.

+ Ability to make public presentations.

+ Ability to negotiate resolutions to complex problems or situations.

+ Ability to anticipate problems and initiate corrective actions.

+ Ability to work independently.

+ Ability to manage multiple priorities.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 in election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.