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Description

Are you passionate about technology and supporting educators? Our client, an education organization, is seeking a Desktop Support Technician to join their team. In this role, you will play a vital part in empowering teachers and school staff by ensuring their technology operates seamlessly. You’ll be responsible for onsite and remote troubleshooting, system preparation, deployment, and ongoing maintenance.

This is a contract role and is onsite in Oakland, CA 5 days a week.

Key Responsibilities:

+ Diagnose and resolve technology issues for school and regional staff through on-site and remote support.

+ Prepare and deploy staff and student systems, including laptops and peripherals.

+ Troubleshoot hardware and software issues (e.g., Chromebooks, projectors, printers, interactive tools).

+ Manage priorities effectively to meet Service Level Agreements (SLAs).

+ Collaborate with network administrators and procurement teams to sustain and improve technology infrastructure.

+ Provide exceptional customer service and support to educators and regional staff.

Requirements

+ Education: Bachelor’s degree or equivalent professional experience.

+ Experience: 1-2 years in IT support (experience in education settings is a plus).

+ Technical Skills: Knowledge of Microsoft Windows, Office, Active Directory, MacOS, and hardware troubleshooting. Familiarity with networking and wireless operations is highly desired.

+ Proficiency in supporting Android devices, Apple products, and Chromebook systems.

+ Competencies: Strong problem-solving ability, customer-service focus, and multitasking skills.

+ Physical Requirements: Ability to lift up to 30 pounds, work on-site, and travel between school locations as needed.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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