• Bilingual Customer Service Representative

    Robert Half Office Team (San Diego, CA)


    Description

    About the Organization

     

    Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a Bilingual Customer Service Representative who is passionate about social services and committed to making a difference in the community.

    Position Overview

    The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.

     

    After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite).

    Key Responsibilities

    + Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.

    + Actively listen to callers, assess needs, and provide compassionate, solution-focused support.

    + Accurately document client interactions and update case records in the internal database.

    + Maintain knowledge of community programs, services, and eligibility requirements.

    + Collaborate with team members to ensure clients receive timely and effective assistance.

    + Uphold confidentiality and adhere to organizational policies and compliance standards.

    Requirements

    Qualifications

    + Bilingual in English and Spanish (verbal and written) required.

    + Minimum of 1–2 years of experience in customer service, call center, or nonprofit/social services setting.

    + Ability to handle a high call volume with patience, professionalism, and compassion.

    + Strong communication, problem-solving, and active listening skills.

    + Proficient in Microsoft Office Suite and comfortable learning new software systems.

    + Passion for helping others and supporting the mission of a nonprofit organization.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .