• Desktop Support Engineer

    Robert Half Technology (Jacksonville, FL)


    Description

    We’re seeking an experienced Senior Desktop Support Engineer to join our growing IT team. In this role, you’ll provide advanced technical support, lead troubleshooting efforts, and help design and implement endpoint management solutions that keep our users productive and secure. You’ll serve as a subject matter expert for desktop infrastructure and a mentor to junior technicians.

    Key Responsibilities

    + Provide Tier 2/3 support for Windows and macOS environments, including hardware, software, and peripheral issues.

    + Administer and maintain imaging, patching, and deployment systems (e.g., SCCM, Intune, JAMF).

    + Manage user accounts, permissions, and group policies through Active Directory and Microsoft 365.

    + Support and troubleshoot network connectivity, VPN access, and printing issues.

    + Collaborate with infrastructure and security teams to ensure endpoint compliance and data protection.

    + Develop and maintain technical documentation, knowledge base articles, and SOPs.

    + Lead desktop refresh and hardware lifecycle management projects.

    + Train and mentor junior IT staff and assist with escalated incidents.

    Requirements

    Qualifications

    + 5+ years of desktop or end-user support experience, including enterprise environments.

    + Strong expertise in Windows 10/11, macOS, and Microsoft 365 ecosystem.

    + Hands-on experience with endpoint management tools (SCCM, Intune, JAMF, etc.).

    + Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

    + Excellent problem-solving skills, communication, and customer service mindset.

    + Certifications such as CompTIA A+, Network+, MCSA, or Microsoft 365 Certified are preferred.

     

    Why Join Us

     

    + Competitive salary and comprehensive benefits package.

    + Opportunities to lead projects and influence IT strategy.

    + Collaborative, growth-focused work environment.

    + Exposure to cutting-edge technologies and automation initiatives.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .