• Front Desk DA Hybrid

    Affordable Care (Durham, NC)


    JOB PURPOSE:

    The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.

    ESSENTIAL FUNCTIONS:

    + Manage phones, scheduling, patient check-in/out, and calendar coordination.

    + Collect and process payments; handle insurance verification, claims, and financial arrangements.

    + Maintain patient confidentiality and ensure HIPAA/OSHA compliance.

    + Educate patients on procedures, treatment options, office policies, and aftercare instructions.

    + Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).

    + Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.

    + Maintain accurate patient records, treatment routers, and documentation as directed.

    + Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.

    + Provide excellent patient service to ensure a positive experience and smooth office flow.

    + Perform additional duties as assigned to support clinical and administrative needs.

    EDUCATIONAL REQUIREMENTS:

    + High School Diploma

    + Active DA and X-ray certification

    GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:

    + Strong verbal and written communication skills.

    + Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.

    + Proficient in Microsoft Office; experience with dental software (Dentrix preferred).

    + Excellent organization, time management, and multitasking abilities in a high-volume environment.

    + Minimum one year of experience assisting with dentures and/or implants.

    + Ability to sit, stand, bend, and lift up to 50 lbs as required.

    + Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required.

    Job Details

    Pay Type** **Hourly

     

    Job Category** **Practice Staff