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**Job Title:** Junior Systems Administrator

**Reports to:** Planning and Systems Assistant Vice President

**FLSA Status:** Exempt

**Salary Grade:** EX03

**Supervisory Responsibility:** No

SUMMARY:

The Junior System Administrator is responsible to assist the Senior System Administrator and Chief Technology Officer and the Bank with adjusting, monitoring, troubleshooting, and overall efficient operations of the system.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors.

+ Act as a subject matter expert and intermediary between Bank and vendors for third party application issues related to all critical applications utilized by Bank.

+ Assist IT staff with the day-to-day monitoring and basic troubleshooting of systems and networks.

+ Work with IT Administrators to support the completion of various projects and technology initiatives.

+ Help support the configuration and maintenance of hardware such as routers, printers, and servers under supervision.

+ Document technical procedures, issues, and resolutions for future reference and training.

+ Monitor and report basic network performance issues; escalate complex problems to senior administrators.

+ Assist with installing and updating software and applications on workstations and servers.

+ Work with help desk tickets to resolve user issues in a timely and professional manner.

+ Participate in basic telephone system maintenance and support.

+ Learn and assist in evaluating new IT tools or systems for potential implementation.

+ Collaborate with team members on IT projects and participate in cross-functional meetings as needed.

+ Stay updated with emerging IT trends, tools, and best practices to support personal and team growth.

+ Provide general IT support across departments as directed by supervisors or senior IT staff

REQUIRED EDUCATION/EXPERIENCE:

• An Associates’ degree in computer engineering or equivalent level of education and experience.

• Excellent knowledge of IT systems and infrastructure.

• At least two years of work experience in all phases of computer operations.

• Effective verbal and written communication skills.

• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.

• Ability to work well independently and in groups.

• Working knowledge with Microsoft Office Programs; Excel and Word.

PREFERRED EDUCATION/EXPERIENCE:

• Bachelor’s degree in computer engineering related field.

POSITION TYPE/EXPECTED HOURS:

This is a full-time position. Office hours Monday – Friday 8:30am – 5:00pm. Evening and weekend work may be required as job duties demand.

TRAVEL:

Valid driver’s license required, travel using personal vehicle. Occasional overnight travel as needed.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace **;** bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.

+ Ability to communicate both in person and/or by telephone.

+ Ability to commute to and from different branch locations or departments as need be.

+ 24/7 support as need be for critical application server upgrades.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.