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Hybrid Customer Care Representative

Job Description:

Join our team as a Customer Care Representative, delivering exceptional service with kindness, empathy, understanding, and patience. You’ll efficiently navigate patient and prescriber profiles across multiple systems and adapt quickly to each customer interaction—whether inbound, outbound, or written—through email, phone, SMS, chat, and mailed prescriptions.

Key Responsibilities:

+ Provide outstanding customer service across multiple channels (phone, email, SMS, chat, mail).

+ Efficiently manage patient and prescriber profiles and resolve inquiries with empathy and professionalism.

+ Adapt to each customer’s needs and interaction style, handling inbound, outbound, and written communications.

+ Collaborate cohesively with team members and interact across pharmacy and fulfillment facilities.

+ Maintain a positive, professional attitude, keeping our pet patients and customers front and center.

+ Accurately document and maintain records in company systems.

Training & Work Environment:

+ Six weeks of paid, in-classroom training at our Swedesboro campus (Monday–Friday).

+ Weeks 1–3: 8:00 AM–4:30 PM

+ Weeks 4–6: Start times may be 9:00 AM or 10:00 AM

+ Learn about our state-of-the-art laboratories and shipping/warehousing operations.

+ Training prepares you to become a Customer Care Specialist and a registered NJ Pharmacy Technician.

+ After training, shift is 11:30 AM–8:00 PM until next shift bid.

+ Call center hours: 8:00 AM–9:00 PM (M–F), 9:00 AM–5:00 PM (Sat).

+ Hybrid schedule: After training, work onsite 2 days/week.

+ Work 1 Saturday/month (9:00 AM–5:00 PM) and 1 additional Saturday/quarter.

+ Participate in regular shift bids—schedules awarded based on tenure and performance, offering opportunities for advancement.

Qualifications:

+ Strong customer service skills with proven kindness, empathy, and patience.

+ Ability to adapt quickly and communicate effectively across multiple channels.

+ Team-oriented with the ability to work independently.

+ Professional attitude and commitment to customer and pet patient care.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Swedesboro,NJ.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.