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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Partner Development Manager

Senior Partner Development Managers are responsible for acting as the main point of contact for our highest producing agents, focusing on exceptional relationship management and client satisfaction. The successful candidate will collaborate with agents on go-to-market approaches aimed at strategic growth - both from a relationship and merchant portfolio standpoint. As a Senior PDM, you will be tasked with proactively implementing various cross-selling tactics to promote merchant (and agent) retention/stickiness. Cross-departmental collaboration will be key, as you work to uncover solutions that best fit your assigned agents' needs.

Tasks

Successfully manage existing agent relationships to drive maximum growth

Act as a dedicated point of contact - advocate on behalf of the agent when interacting with various internal teams as needed

Drive partner growth to targets through go-to-market strategies and intelligent conversation

Collaborate in the gray area of both a sales and operational environment

Facilitate questions and issues on behalf of agent partners

Utilize resources to respond to inquiries and troubleshoot issues

Provide unparalleled white glove experience for our agent relationships

Articulate internal processes to external partners

Maintain reporting and execute internal audits as needed

Willingness to perform other tasks as needed when needed

Skills and Experience

Bachelors degree or equivalent with 5 years sales-related experience preferred

Deep understanding of the payments landscape and solutions

Ability to build rapport and collaborate well with others - both internally and externally

Self-motivated with the propensity to utilize resources while thriving in a team environment

Comfortability in the dynamic atmosphere of an organization/industry with a rapidly expanding customer base

Must be able to think on your feet, but also drive follow up when needed internally and with partners

Ability to pivot as the channel grows

Ability to communicate professionally via written and verbal communication

Extreme attention to detail

Ability to multi-task with various systems and tasks

Willingness to take on additional tasks as processes revamp

Adept at leveraging resources across the entire organization

Ability to travel 30%

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.