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Position Summary:

We are seeking a motivated and technically capable Desktop Support Technician to join our End User Support team. This individual will be responsible for resolving support tickets, assisting users with hardware and software issues, and ensuring smooth day-to-day IT operations. While extensive experience is not required, candidates should have a foundational understanding of IT systems and prior work experience in a professional environment.

Key Responsibilities:

+ Ticket Resolution:

+ Monitor, prioritize, and close support tickets in a timely and professional manner.

+ Document solutions and maintain accurate records of support activities.

+ End User Support:

+ Provide hands-on technical support to employees for desktops, laptops, mobile devices, and peripherals.

+ Assist users with troubleshooting issues related to Windows 10 and Windows 11 operating systems.

+ Support Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Microsoft Teams functionality.

+ Device Setup & Troubleshooting:

+ Set up and configure new workstations, laptops, and mobile devices.

+ Install and troubleshoot printers, scanners, and other peripherals.

+ Diagnose and resolve hardware and software issues.

+ User Onboarding & Offboarding:

+ Assist with provisioning accounts, setting up devices, and ensuring proper access to systems.

+ Support deactivation and recovery of equipment during offboarding.

+ Collaboration & Communication:

+ Work closely with other IT team members to escalate complex issues.

+ Communicate effectively with non-technical users to understand and resolve issues.

Preferred Qualifications:

+ 1+ years of experience in a technical support or help desk role (internships or part-time roles count).

+ Basic understanding of IT concepts including networking, operating systems, and device management.

+ Familiarity with Windows 10/11 environments.

+ Experience with setting up and troubleshooting printers and common office hardware.

+ Working knowledge of Microsoft Office applications and Teams.

+ Strong problem-solving skills and attention to detail.

+ Excellent communication and customer service skills.

+ Ability to work independently and manage multiple tasks.

Nice to Have:

+ Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).

+ Exposure to Active Directory or user account management.

+ Basic understanding of remote support tools and VPNs.

Work Environment:

+ On-site support in a corporate office setting.

+ Occasional lifting or moving of equipment (up to 25 lbs).

+ Fast-paced, collaborative team environment.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clinton,IN.

Application Deadline

This position is anticipated to close on Oct 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.