• Customer Support Analyst

    TEKsystems (High Point, NC)


    Description

    Support Specialist serves customers by providing advanced troubleshooting; answering inquiries; resolving problems; fulfilling requests and maintaining database, as well as, exhibits the Articles or Excellence to current, past and potential user base. Quality and efficient handling of Multiple types of customer interactions are expected, including telephone, chat, and email.

     

    70% • Troubleshoots and resolves product issues addressing hardware, software, video, broadband

     

    and telephone related issues on Residential, SOHO, and Small Business Accounts.

     

    • Learns quickly, retains and recalls product information while handling multiple priorities in a

     

    fast paced environment.

     

    15% • Enhances company reputation by actively practicing the Articles or Excellence.

     

    • Resolves problems by clarifying issues; researching and exploring answers and alternative

     

    solutions; implementing solutions; escalating unresolved issues.

     

    • Maintains accurate and timely sales database documentation throughout all phases of the

     

    service and sales process.

     

    10% • Gathers data and monitors customer impact as needed for outages and maintenance on

     

    network to keep management apprised.

     

    • Handles Business Product and Residential Product support and customer service interactions

     

    as business need dictates.

     

    • Works scheduled shifts that includes nights, weekends, and holidays as business needs

     

    dictate.

     

    • Delivers priority of first call resolution on all User interactions.

    5% • Adherence to regular and predictable attendance and punctuality

    • Performs other duties as assigned

    Additional Skills & Qualifications

    High School Diploma or zero to two years’ experience in related field. Two-year degree or certification in technology

     

    • Experience: Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.

    • Mathematical Ability - Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

    • Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    • Computer Skills - Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry, Payroll systems, and Order Processing Systems.

    Pay and Benefits

    The pay range for this position is $16.00 - $18.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in High Point,NC.

     

    Application Deadline

     

    This position is anticipated to close on Oct 18, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.