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Program Coordinator - Social Services

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Program Coordinator - Social Services

Salary

$59,085.00 Annually

Location

Nashville, TN

Job Type

Full-Time Civil Service

Job Number

24360C

Department

Social Services

Opening Date

10/08/2025

Closing Date

10/18/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

Position Description

The Program Coordinator - Social Services is a position located in the Department of Social Services and is responsible for performing professional duties involved in assisting individuals and customers with overcoming barriers to become self-sufficient and have the best quality of life possible. The incumbent will work with all populations, except for minors, including homeless individuals and families and those at risk of becoming homeless.

Metropolitan Social Services (MSS), a department of Metropolitan Government of Nashville and Davidson County, focuses on topics and issues continually effecting the economic and social wellbeing of Nashvillians. National and local policy choices have resulted in a deterioration of standard of living and put more people into poverty. Poverty can be multidimensional and result from long-term processes of inequality, persistent exclusion, concentration of economic power, access to wealth-building and social capital, as well as broad transformations in work and society.

Typical Duties

+ Assessing eligibility of customers according to established agency policies and procedures.

+ Providing information and referral services to customers and the public in a courteous and timely manner.

+ Providing case management services to all populations served.

+ Making home visits to customers' homes and/or other agencies/locations within the community and/or designated collocated partnership sites.

+ Providing customers with the information that enables them to utilize the programs' services to best address their needs.

+ Multi-tasking and working in multiple case management systems and computer applications.

+ Performing concise, comprehensive social assessments and developing service plans based on the customers' individual needs.

+ Working with the Public Defender's & Conservatorship partnership as it pertains to the case management, implementation and monitoring of the data/outcomes.

+ Working with various established Metro partnerships such as the Office of Conservatorship Management, and the HERO'S program through Metro Nashville Public Schools.

+ Completing a detailed Social comprehensive assessment and all needed documentation and forms completely, accurately and in a timely and ongoing manner.

+ Building working relationships with various Metro Departments and other agencies to ensure the emotional and social well-being of the assigned constituents are being met, assessed and documented on a regular basis.

+ Facilitating program specific groups.

+ Attending meetings and trainings as needed.

+ Placing all data in the case management system accurately and in a timely manner.

+ Participating in MSS sponsored events as well as representing the agency at other community events.

+ Responsible for all weekly, monthly, quarterly and annual reports.

+ Assumes other duties as needed and/or assigned.

Minimum Qualifications

Bachelor's degree from an accredited college or university, and (2) two years of experience in program administration.

LICENSES REQUIRED

Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

+ Bachelor's degree in Social Work

+ Two (2) or more years of professional social work or case management experience in the mental health, domestic violence, homelessness and/or substance abuse field

+ Skilled in interviewing, making case assessment, counseling and assisting clients in goal formulation and realizations and case referrals

+ Experience with conservatorship programs and issues

+ Bilingual

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

Do you have a valid Driver's License?

+ Yes

+ No

02

What is the highest level of education you have completed?

+ No diploma

+ High School Diploma or equivalent

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

03

List the type of degree and major field of study. If no degree, answer "n/a".

04

How many years of professional experience do you have in program administration?

+ No experience

+ One year

+ Two years or more

05

Briefly describe your program administration experience. If no experience, answer "n/a".

06

Do you have two (2) or more years of professional social work or case management experience in the mental health, domestic violence, homelessness and/or substance abuse field? If so, briefly describe your experience.

07

If you are bilingual, use the area below to list the language(s) and the level of communication.

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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