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Are you a quality-driven, curious problem-solver who thrives in ambiguity and enjoys working within a collaborative global team? The Azure One Fleet Platform (OFP) team is on a mission to accelerate the delivery of AI and new cloud capacity—globally, at scale—with speed and safety, keeping quality at the heart of everything we do. We ensure day-one build and launch excellence for Azure across new clouds, regions, and availability zones. Our culture is rooted in a growth mindset, a fail-fast approach, a bias for action, and a strong sense of empowerment—all of which drive our commitment to delivering high-quality outcomes.

As a Technical Program Manager II on the Azure One Fleet Platform (OFP) team, you will lead cross-functional workstreams across multiple product lines to enhance launch quality, uphold customer commitments, and improve service health for all capacity expansion initiatives. You will define and track semester Objectives and Key Results (OKRs) and success metrics, leveraging systemic data and Key Performance Indicators (KPIs) to monitor progress and ensure operational readiness.

Your role will involve close collaboration with engineering, operations, and customer-facing teams across Azure and within C+AI organization to address complex infra and service health and quality challenges. You’ll communicate program status, risks, and mitigation plans effectively across stakeholders. Additionally, you will drive continuous improvement in infrastructure automation, author technical specifications for complex business problems requiring engineering alignment and establish or support processes that reduce manual toil. You’ll also play a key role in incident management to ensure compliance, operational excellence, and timely launch readiness of new Azure Clouds, Regions, and Availability Zones.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ You will work with engineering teams to design technical solutions for customer support experiences, identifying risks and proposing data-based mitigations.

+ You will coordinate and ensure alignment across product and operations teams

+ You will will help deliver on roadmaps, track project schedules, and communicate status to stakeholders, with minimal supervision.

+ You will analyze and drive continuous improvement of customer support and incident management experiences by creating and validating use cases and partnering with others to define and collect metrics.

+ You will partner with our engineering teams in all phases of development as a subject matter expert focusing on privacy, compliance and customer support.

Qualifications

Required Qualifications:

+ Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ 1+ year(s) of experience managing cross-functional and/or cross-team projects.

+ 1+ year(s) of proficiency in writing complex SQL queries and using data to drive prioritization and track progress.

+ 1+ year(s) of demonstrated ability managing multiple concurrent projects.

+ 1+ year(s) of translating customer requirements and scenarios into product features, including authoring software specifications with a focus on user experience.

Other Requirements:

+ Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Bachelor's Degree AND 5+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ 4+ years of experience managing cross-functional and/or cross-team projects

+ 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

+ 1+ year(s) of experience experience managing cross-functional and/or cross-team projects in a fast-paced environment.

+ 1+ year(s) of proficiency with data analytics and related technologies, including Kusto (Azure Data Explorer), Structured Query Language (SQL), Extract, Transform, Load (ETL) technologies, Machine Learning (ML), and Power Business Intelligence (Power BI).

+ 1+ year(s) of demonstrated ability leading through ambiguity while partnering across organizations.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 13, 2025

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .