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Transportation Operations Manager 2 (Tr Mgr 2) (Local Government)-Wayne County Area Agency on Aging

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Transportation Operations Manager 2 (Tr Mgr 2) (Local Government)-Wayne County Area Agency on Aging

Salary

$34,612.50 Annually

Location

Wayne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-33666-L0889

Department

Local Government

Division

AN Wayne Co Aaa

Opening Date

10/08/2025

Closing Date

10/21/2025 11:59 PM Eastern

Job Code

L0889

Position Number

80001388

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101164

Bureau / Division

Wayne County Area Agency on Aging

Worksite Address

323 Tenth Street

City

Honesdale

Zip Code

18431

Contact Name

Tina Temple

Contact Phone

570-253-4262

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

If you have transportation and human services experience, do not miss this rewarding full-time position for detail-oriented and organized professional! Wayne County Area Agency on Aging is seeking Transportation Operations Manager 2 to oversee our Transportation Department. We offer supportive team atmosphere, provide excellent benefit package, and value innovative ideas that will enhance the ability aging individuals to maintain their independence, dignity, and connections to community. Apply now and make a difference with us!

DESCRIPTION OF WORK

In this position, your primary responsibility will be leading and supervising drivers to ensure the provision of excellent consumer service through effective scheduling and utilization our agency’s transportation drivers and vehicles. This includes, but is not limited to, handling the delivery of quality passenger service, safety issues, accident investigation, driver training, and incident investigation.

You will supervise and schedule approximately 40-60 drivers (approximately 10% full-time and 90% part-time), which includes scheduling approximately 20-36 vehicles per day and informing the Transportation Administrator of vehicle-maintenance issues. Other supervisory functions in this role will include approving leave, completing and signing performance evaluations, explaining procedures and policies, scheduling required and supplemental training for dispatchers and drivers, and reviewing and approving payroll time sheets for all drivers.

Your work will be essential for supporting the Area Agency on Aging’s daily operations by making sure the older adults we serve can access the services and programs we provide. This helps them achieve a better quality of life while maintaining independence and dignity in their home community. Be part of something bigger than yourself with our team!

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Employee may have irregular hours, including evenings, weekends or holidays.

+ Employee may have overnight travel or out-of-County travel for meetings or training.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Transportation Manager 1;or

+ Two years of experience in a human service transportation program which involved transporting meals, clients or scheduling of transportation services;or

+ Any equivalent combination of experience and training.

Special Requirements:

+ Possession of a valid operator's license as issued by the Commonwealth of Pennsylvania. No previous suspension of driver's license within the last three years.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation.

+ A conditional offer of employment will require a medical examination and a drug screening.

+ This position falls under the provisions of the Child Protective Services Law.

+ Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

Necessary Special Requirement- Do you possess a valid driver's license which has not been suspended within the last three years?

+ Yes

+ No

02

If you answered yes to the above question, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.

03

Have you been employed by the Commonwealth of Pennsylvania as a Transportation Manager 1 for one or more years full-time?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How many years of full-time experience in a human service transportation program which involved transporting meals, clients or scheduling of transportation do you possess?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How many semester credits of college coursework or post-high school training have you completed, in any field?

If you are claiming credits/degree, you must upload a copy of your transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

+ 60 credits or more

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

09

WORK BEHAVIOR 1 – COMPLIANCE

Reviews driver and vehicle records to evaluate driver and vehicle compliance with applicable laws, regulations, policies, and guidelines. Takes action to correct deficiencies or avoid non-compliance.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience reviewing driver AND vehicle records to evaluate driver AND vehicle compliance with applicable laws, regulations, policies, or guidelines.

+ B. I have experience reviewing driver OR vehicle records to evaluate driver OR vehicle compliance with applicable laws, regulations, policies, or guidelines.

+ C. I have experience evaluating compliance with ANY laws, regulations, policies, or guidelines NOT RELATED TO drivers or vehicles.

+ D. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to evaluating compliance with laws, regulations, policies, or guidelines

+ The type(s) of laws, regulations, policies, or guidelines for which you evaluated compliance

+ Your level of responsibility

11

WORK BEHAVIOR 2 – PROGRAM EVALUATION

Evaluates transportation service operations to ensure the effective scheduling and utilization of drivers and vehicles, and assess adherence to department customer service, safety, cost, or efficiency goals and objectives. Recommends improvements to maximize consumer satisfaction and improve program performance.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience evaluating program operations for effectiveness. I recommended improvements to maximize performance and ensure adherence to program goals and objectives.

+ B. I have experience evaluating program operations for effectiveness. I reported my findings to SOMEONE ELSE to recommend improvements.

+ C. I have successfully completed college-level coursework related to program/business/policy/organizational management or administration.

+ D. I have NO experience or education related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to evaluating program operations, including any operational improvements you recommended

+ Your level of responsibility

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

14

WORK BEHAVIOR 3 – TRAINING

Develops and conducts work safety and other training sessions for dispatchers, customer service representatives, and drivers.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience conducting training sessions. I was responsible for developing the content of the training.

+ B. I have experience conducting training sessions. SOMEONE ELSE developed the content of the training.

+ C. I have experience developing training content. I did NOT conduct training sessions.

+ D. I have successfully completed college-level coursework related to training or education.

+ E. I have NO experience or education related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to developing or conducting training

+ Your level of responsibility

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

17

WORK BEHAVIOR 4 – SUPERVISION

Performs the full range of supervisory duties. This includes assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; counseling employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; and approving/denying leave requests.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience performing SUPERVISORY duties which included assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; counseling employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; and approving/denying leave requests.

+ B. I have experience as a LEAD WORKER which included reviewing work for accuracy and timeliness.

+ C. I have successfully completed college-level coursework or training related to effective supervision, management, or leadership, but I do not have at least six months of supervisory or lead work experience in a work setting.

+ D. I have NO experience or education/training related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual lead worker or supervisory duties you performed

+ Your level of responsibility

19

If you have selected the level of performance pertaining to training or coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University/Training Source

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov