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Regional Traffic Management Center Operator

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Regional Traffic Management Center Operator

Salary

$45,907.00 - $69,203.00 Annually

Location

Clearfield County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-34768-10850

Department

Department of Transportation

Division

TR Dstr Off 0200

Opening Date

10/07/2025

Closing Date

10/20/2025 11:59 PM Eastern

Job Code

10850

Position Number

50252826

Union

AFSCME

Bargaining Unit

B1

Pay Group

ST05

Bureau / Division Code

0080200

Bureau / Division

TR District Office 2-0

Worksite Address

70 PennDOT Drive

City

Clearfield, Pennsylvania

Zip Code

16830

Contact Name

Heather Sage

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Traffic Unit of the Department of Transportation Engineering District 2-0 is actively seeking a candidate for our permanent full-time role within our 24-hour Regional Traffic Management Center. This vital position plays a crucial role in ensuring the safe and efficient movement of traffic across the region by leveraging Intelligent Transportation Systems (ITS), enhancing communication channels, and employing effective incident management strategies. The responsibilities include monitoring live video feeds from closed-circuit television and making autonomous decisions during traffic incidents to mitigate disruptions. If you are looking for an exciting career opportunity that allows you to contribute to the safety and efficiency of our transportation network, consider joining the PennDOT District 2 team.

DESCRIPTION OF WORK

In this position, you will be responsible for monitoring a variety of systems, including CCTV feeds, 911 CAD WebView, P25 radio communications, police and fire scanners, and incident detection devices, while also evaluating current roadway conditions related to traffic, weather, and overall operational status. Your duties will involve assessing the impact area of any incidents and disseminating traveler information through the activation of Changeable Message Boards, Variable Speed Limit Signs, Traffic Signals, and Highway Advisory Radio (HAR) devices. You will employ various Intelligent Transportation Systems (ITS) software packages to facilitate these tasks, ensuring that necessary maintenance personnel are promptly informed of any highway incidents or weather conditions that could pose immediate risks to public safety. Additionally, you will be responsible for activating AMBER Alerts and MEPA Alerts as directed by the Pennsylvania State Police or PennDOT, while meticulously documenting all communications in the RTMC Communications Log.

You will also verify the functionality of all equipment, including CCTV, Dynamic Message Signs (DMS), Changeable Message Signs (CMS), Variable Speed Limits (VSL), and HAR, reporting any discrepancies in ITS devices. Monitoring current and forecasted weather conditions will be crucial, as will managing the RCRS statewide for any closures, with situational awareness updates communicated via email. Keeping track of construction activities within the district is essential for maintaining awareness of diversion and detour routes. You will utilize Web EOC and other relevant applications to facilitate effective communication and proactively notify the Pennsylvania State Police, 911, PEMA, and public traffic agencies about all incidents. Furthermore, you will monitor 911 CAD WebView within the Central Region when available, ensuring confidentiality while accessing sensitive information. Tracking county equipment through AVL software and maintaining communication with the Pennsylvania State Police during construction-related congestion will also be part of your responsibilities. During winter storms, you will liaise with the National Weather Service via phone or RTMC MS Teams, relaying critical information through situational awareness emails. Lastly, you will utilize the PennDOT radio system to coordinate with the paint crew and adjust Variable Speed Limits in designated areas, while also addressing any tree and utility issues within the district.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50252826) .

Work Schedule and Additional Information:

+ Full-time employment, 75 hours bi-weekly.

+ Work hours are irregular and may be required to work varied shifts due to 24/7 operation.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year of experience evaluating and coordinating information related to traffic data, incidents or conditions.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you possess one or more years of full-time experience evaluating and coordinating information related to traffic data, traffic incidents or traffic conditions?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

04

WORK BEHAVIOR 1 – MONITORS, ASSESSES AND VERIFIES INFORMATION RECEIVED

Monitor CCTVs, 800 MHz radio communications, police and fire scanners, incident detector devices, WebEOC, Knowledge Center/Status Display, google maps, WAZE, and Intelligence Transportation Systems such as Highway Advisory Radio (HAR), Automated Vehicle Location (AVL), Dynamic Message Signs (DMS), Roadway Weather Information Systems (RWIS), and Advanced Traffic Management Systems (ATMS), and assess and verify information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience monitoring CCTVs, 800 MHz radio communications, police and fire scanners, incident detector devices, WebEOC, Knowledge Center/Status Display, google maps, WAZE, and Intelligence Transportation Systems; and I have assessed and verified the information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.

+ B. I have experience monitoring at least 3 pieces of the above listed equipment or systems; and I have assessed and verified the information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.

+ C. I have experience monitoring at least 1 piece of the above listed equipment or systems; and I have assessed and verified the information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.

+ D. I have NO experience related to this work behavior.

05

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of equipment you monitored.

+ The type(s) of system(s) you monitored.

+ The type(s) of information you assessed and verified.

+ The actual duties you performed.

06

WORK BEHAVIOR 2 – ENTERS DATA AND DETERMINES AREA OF INFLUENCE OF AN INCIDENT

Enter data related to highway/traffic construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes and determine the area of influence of a highway/traffic incident and provide information by activating Intelligence Transportation Systems such as Highway Advisory Radio (HAR), Automated Vehicle Location (AVL), Dynamic Message Signs (DMS), Roadway Weather Information Systems (RWIS), and Advanced Traffic Management Systems (ATMS).

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience entering data related to highway construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes and I have determined the area of influence of a traffic incident and provided information by activating Intelligence Transportation Systems.

+ B. I have experience determining the area of influence of a traffic incident and provided information by activating Intelligence Transportation Systems. I have not entered data related to highway construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes.

+ C. I have experience entering data related to highway construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes. I have not determined the area of influence of a traffic incident or provided information by activating Intelligence Transportation Systems.

+ D. I have NO experience related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of data you entered.

+ What was the information you entered used for (determining traffic detour routes, traffic diversion).

+ The actual duties you performed.

08

WORK BEHAVIOR 3 – OPERATES EQUIPMENT AND SYSTEMS

Operates a variety of Intelligence Transportation Systems such as Highway Advisory Radio (HAR), Automated Vehicle Location (AVL), Dynamic Message Signs (DMS), Roadway Weather Information Systems (RWIS), and Advanced Traffic Management Systems (ATMS), and other similar systems, google maps, or WAZE, to assist in directing traffic or disseminating traffic incident information.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience operating a variety of Intelligence Transportation Systems, google maps, WAZE, or other similar systems, for governmental or military operations to assist in directing traffic or disseminating traffic incident information

+ B. I have experience operating a variety of publicly available GPS Systems, such as Real Time Fleet Tracking, google maps, WAZE, CB radio, On-Star, Linx-up, or other similar systems for non-governmental or non-military operations to assist in directing traffic or disseminating traffic incident information.

+ C. I have NO experience related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The type(s) of equipment you operated.

+ The type(s) of systems you operated.

+ What were the systems or equipment you operated used for (government, military, public).

+ The actual duties you performed.

10

WORK BEHAVIOR 4 – COMMUNICATION

Communicate with appropriate partner entities such as PSP, 9-1-1 centers, PEMA personnel, stakeholders, highway construction and maintenance personnel, and Highway Maintenance Occupancy Permit support staff to coordinate information.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience communicating with appropriate partner entities to coordinate time critical information in high stress environments, such as 9-1-1 communications, emergency services (fire, police, rescue, medical) communications.

+ B. I have experience communicating with appropriate partner entities to coordinate information in settings that were not time critical or environments that were not high stress, such as train or material transport logistics.

+ C. I have successfully completed college-level coursework or training related to oral communication, speech, or debate.

+ D. I have NO experience or training related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The entities you communicated with.

+ The type of information you communicated (time critical, non-time critical).

+ The setting or environment.

+ The actual duties you performed.

12

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University/Training Source

+ Course Title(s)

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov