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COSUMER COLLECTOR

LOSS MITIGATION & ADMIN SUPPORT

FIRSTBANK PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview

The Consumer Collector calls customers with delinquent accounts and attempts to secure payment or obtain loss mitigation (workout) agreement or secure the asset via Voluntary Repossession or Deposit.

What you’ll do

+ · Mails form letters to customers to encourage payment of delinquent accounts.

+ · Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.

+ · Makes direct contacts with delinquent account customer.

+ · Records information about financial status of customer and status of collection efforts.

+ · Orders repossessionor recommends placement to the field, agency or attorney.

+ · Receives payments and posts amount paid to customer account.

+ · Reviews account for possible loss mitigation options, offers the possibility to the client, and refers the client to the Loss Mitigation Workout Unit.

+ · Skips traces customer to new address by inquiring at post office, questioning references/neighbors or via any leads that may come up via the credit bureaus or other creditors.

+ · Attempts to repossess merchandise, such as automobile, furniture, and appliances when customer fails to make payment.

What You’ll Need to Succeed

+ · Associate Degree and no experience or high school diploma and one to two years of relevant experience

+ · Good verbal and written communication in both English and Spanish.

Competencies:

+ · Customer Focus - Anticipates and provides service excellence to both internal and external customers

+ · Building Strong relations - Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services

+ · Communication - Delivers clear, effective communication and takes responsibility for understanding others.

+ · Business Acumen - Understands how the organization works, including, current and future policies, practices and trends

+ · Problem Analysis & Solution - Identifies problems and conducts appropriate analyses involving others to searches for best solutions

+ · Ownership - Takes initiative and assumes personal accountability for goals, outcomes and deadlines

+ · Vision & Values - The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.

+ · Collaboration & Teamwork - Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively .

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER