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[Building a Stronger Montana] *Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at:**https://mtstatejobs.taleo.net/careersection/200/jobdetail.ftl?job=25142371&tz=GMT-06:00&tzname=America/Denver* *MISSION STATEMENT:* Empowering all Montanans through work and opportunity. *DLI CORE VALUES:* * Responsiveness * Respect * Integrity * Excellence * Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. *BENEFITS:* Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: * Work/life balance with hybrid schedules or partial telework may be available within the state of Montana. * 38 paid days off a year including vacation, sick leave and holidays. * Military leave: You’ll get up to 15 days of military leave with full pay. * Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. * Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. * Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. * Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Clickhereto learn more. * Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! * Career progression, training opportunities and room for professional growth. * State employee discounts at various businesses across the state. *This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1, 2026.* *This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) *JOB DUTIES:* As a Customer Support Specialist, you will: * Provide high quality customer service and support to Montana Employers and Third-Party Administrators. * Respond to customer inquiries via phone, email and secure web messaging. * Research, analyze, and answer technical troubleshooting inquiries for UI eServices for Employers * Collaborate with division, department and other agency staff on multiple regulatory and technical service offerings. * Support the filing of UI reports and payments using multiple electronic tools and file types. * Assist in the collection of delinquent quarterly reports. *KNOWLEDGE, SKILLS AND ABILITIES:* If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: * Analyze and comprehend – Statutes, rules, policies, correspondence, documents. * Customer Service – Listen, understand and find solutions for customers. * Good written and verbal communication – In person, phone, Teams, email. Ability to explain issues and requirements to customers. * Problem-solving – Understand problems and use critical thinking to find effective solutions * Proficient with technology/programs – Computers, Microsoft office, navigating websites, etc. * Attention to detail, organized, and time management – Ability to meet deadlines, track, and process correspondence/documents timely from multiple sources such as emails, calls, voicemails, databases. * Adaptable – Manage changes to technology/programs. * Work in a team environment. *MINIMUM QUALIFICATIONS* Candidates with a strong mix of the attributes listed in the above Knowledge, Skills and Abilities (KSAs) in the fields of Business Administration, Customer Service, Collections or a similar field are desired. Candidates may demonstrate competency in the KSAs through at least 4 years directly related experience, formal education (including certificates, credentials, or degree-based programs), or a combination of both. Candidates should clearly describe how their experience and education meet the identified KSAs and provide examples in their cover letter that demonstrate their qualifications. *HOW TO APPLY FOR THIS OPPORTUNITY:* A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. *Tip:*When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. *_Required application materials:_* * *_Cover Letter_*- Your Cover Letter should explain how your experience and education meet the identified Knowledge, Skills, and Abilities, with examples that demonstrate your qualifications. * *_Resume_*- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents. If you need an accommodation with the application process, please contact the HR office. **Title:** *Customer Support Specialist* **Location:** *Helena* **Requisition ID:** *25142371*