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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

_Telecommunications PBX Operator_

_Maryview Medical Center in Portsmouth, Virginia_

_Full-time, must be available to work any shift_

I. Primary Function/General Purpose of Position

Responsible for establishing or assisting connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested. Responsible for the Medical Practice Answering service. Assist with all emergency codes in a timely manner, making sure all needed personnel responds to the proper location.

II. Employment Qualifications

• High school graduate or GED w/in 6 months of hire

• Six months experience in telecommunications, telephone customer service, healthcare environment, or with an answering service is preferred.

• Computer literate.

• Ability to handle multiple tasks, be flexible and adaptable

• Ability to interact professionally with other departments, medical staff, or the general public.

• Treat all callers with courtesy and respect.

• Be articulate, have strong written communication skills, a pleasant friendly voice, and a professional appearance.

• Ability to work with little or no supervision during weekend and night hours.

III. Essential Job Functions

• Answers and routes internal and external calls; provides telephone assistance to all customers without neglect. Documents and reports telephone malfunctions of communications systems to repair service and supervisor.

• Notify physician and staff for routine operations; provides notifications for medical alert (e.g. emergencies, code blue, etc.) and signals “all clear” when appropriate. Assist other departments with codes as needed.

• Answers all incoming calls associated with answering service and processes as directed by physician’s standing orders; maintains accurate, clear messages and documents all incoming calls, outgoing calls, and notifications; maintains confidentiality and security pertaining to messages; updates daily on-call schedule and enters information into computer.

• Present for scheduled shifts, required medical center and department meetings, and participates in training opportunities.

• Updates daily on-call schedule; provides information regarding visiting hours, patients, conditions, and room numbers when information desk is not staffed.

• Assists Lead Operators in the onboarding of new employees when asked.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]