• Major Incident Manager - Onsite

    Cognizant (Fort Mill, SC)


    Major Incident Manager - Onsite

    **Location:** Fort Mill, SC (Onsite Position)

     

    Experience: 6+ years

     

    Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

    Key Responsibilities:

    • Lead and manage Major Incident (MI) bridge calls to resolve high-severity incidents impacting critical services.

    • Coordinate with cross-functional IT teams across infrastructure, applications, and business units.

    • Ensure timely communication to stakeholders and senior leadership within SLA timelines.

    • Document incident timelines, milestones, and resolution steps.

    • Maintain incident reports, metrics, and dashboards for continuous improvement.

    • Mentor junior team members and contribute to process enhancements.

    • Participate in on-call rotations and respond to incidents outside business hours.

    Required Skills & Qualifications:

    • Minimum 4+ years of experience in Major Incident Management.

    • Strong understanding of enterprise technologies: servers, databases, networks, mainframes, middleware, APIs, virtualization, etc.

    • Proficiency in incident management tools (e.g., ServiceNow, Xmatters).

    • Solid grasp of ITIL principles; ITIL certification preferred.

    • Excellent communication, leadership, and decision-making skills.

    • Ability to manage multiple priorities under pressure.

    Salary and Other Compensation:

    Applications will be accepted until 10/24/25.

     

    The annual salary for this position is between $79,000- $92,500 depending on experience and other qualifications of the successful candidate.

     

    This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

     

    **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    • Medical/Dental/Vision/Life Insurance

    • Paid holidays plus Paid Time Off

    • 401(k) plan and contributions

    • Long-term/Short-term Disability

    • Paid Parental Leave

    • Employee Stock Purchase Plan

     

    Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.