• IT Support Technician -Onsite

    Cognizant (Altoona, IA)


    IT Support Technician -Onsite

     

    Experience: 3-4 years

    Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

    **Required Skills:** Desktop Support, MAC Support & troubleshooting, Video Conference support

    Responsibilities:

    Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.

     

    Flexible, able to multitask, and prioritize reported issues.

     

    Provide a high level of customer service to users seeking problem resolution.

     

    Perform remote troubleshooting through diagnostic techniques and pertinent questions.

     

    Determine the best solution based on the issue and details provided by customers.

     

    Walk the customer through the problem-solving process.

     

    Direct unresolved issues to the next level of support personnel.

     

    Provide accurate information on IT products or services.

     

    Record events and problems and their resolution in internal ticketing systems.

     

    Follow-up and update customer status and information.

     

    Pass on any feedback or suggestions by customers to the appropriate internal team.

     

    Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.

     

    Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.

     

    Proficient in end-user network troubleshooting tools and practices

    Salary and Other Compensation:

    Applications will be accepted until 10/17/2025

     

    The annual salary for this position is between $37,800– $55,000 depending on experience and other qualifications of the successful candidate.

     

    This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

     

    **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    • Medical/Dental/Vision/Life Insurance

    • Paid holidays plus Paid Time Off

    • 401(k) plan and contributions

    • Long-term/Short-term Disability

    • Paid Parental Leave

    • Employee Stock Purchase Plan

    **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.