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Business Analyst, Home Equity Empower

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the role

As a Business Analyst, Home Equity Empower, you will make an impact by driving the optimization and configuration of Empower LOS for mortgage banking clients. You will be a valued member of our Consulting team, collaborating with business, technology, and vendor partners to deliver compliant, efficient, and innovative loan origination solutions.

In this role, you will:

+ Analyze, map, and document mortgage business processes for loan origination using Empower LOS.

+ Gather, review, and translate business requirements from stakeholders into technical Empower LOS configuration or development specifications.

+ Configure the Empower LOS system, including workflows, user permissions, automated task triggers, document management, compliance checks, and reporting.

+ Lead or support Empower LOS implementation or optimization projects, including migration from legacy platforms, new feature launches, and integrations.

+ Act as the liaison between origination teams, IT/development, and vendor support, ensuring accurate communication of requirements and prompt troubleshooting.

+ Perform testing and validation of Empower LOS updates, enhancements, and fixes to ensure they meet business needs and regulatory standards.

+ Deliver training, documentation, and process guides to origination staff for new LOS features, regulatory changes, and best practices.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring a combination of remote work and in-office presence in Cleveland, OH. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you must have to be considered

+ Proven experience as a Business Analyst in mortgage banking or financial IT, preferably working directly with Empower LOS.

+ Strong understanding of residential mortgage origination processes.

+ Proficiency with LOS configuration, workflow automation, process mapping, technical documentation, and user acceptance testing (UAT).

+ Excellent communication and collaboration skills with technical and non-technical teams.

+ Familiarity with compliance (TRID, RESPA, HMDA), mortgage documentation, data integration, and vendor systems.

These will help you succeed

+ Experience delivering training, documentation, and process guides for LOS users.

+ Familiarity with Azure DevOps, JIRA, and Confluence.

+ Experience supporting Empower LOS implementation or optimization projects.

+ Ability to troubleshoot and resolve issues in a fast-paced, regulated environment.

+ Strong attention to detail and a commitment to process improvement.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Benefits

+ Medical, dental, vision, and life insurance

+ 401(k) plan and contributions

+ Employee stock purchase plan

+ Employee assistance program

+ 10 paid holidays plus PTO

+ Paid parental leave and fertility assistance

+ Learning and development certifications and programs

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.