• RN - Complaint Intake Reviewer

    EGA Associates (Albany, NY)


    Details

    **Client Name:** New York State Department of Health

    **Job Type:** Local

    **Position Urgency** Normal

    **Offering** Nursing

    **Profession** RN

    **Specialty** Complaint Intake Reviewer

    **Job ID** 17211208

    Shift Details

    **Shifts Per Week** 5

    **scheduledHrs_1** 40.0

    Job Order Details

    **Start Date** 2025-11-01

    **End Date** 2027-10-31

    **Duration** 104 Week(s)

    **Float Required** No

    **Call Required** No

    **Job Description** The New York State Department of Health (DOH) is seeking to fill one Registered Nurse as a Hospital Complaint Intake Reviewer to support the complaint intake and review activities for the Centralized Hospital Intake Program (CHIP). The item will be a temporary services position located in DOH’s Division of Hospitals and Diagnostic & Treatment Centers at 875 Central Avenue, Albany, NY.

    General duties:

    This individual is primarily responsible for working in a centralized complaint intake unit processing hospital, ambulatory surgery center, End-Stage Renal Disease (ESRD) & other clinical setting complaints, under the direction of the New York State Department of Health (DOH). Responsibilities include but are not limited to answering telephone calls, responding to executive &/or written correspondence from patients, family representatives, advocates, & health care providers with complaints about care and services at these settings. The nurse will ask questions sufficient to understand the nature of the complaint & its likely impact on patient care and services. Complaint information will be entered into the federal Aspen Complaint Tracking System (ACTS) for review during triage. This individual will participate in Case Review, Triage, CHIP Bureau meetings and perform other activities as directed.

    Minimum qualifications:

    1. Licensed as a Registered Professional Nurse in New York State.

    2. Recent clinical experience in various provider settings.

    3. Experience with computers, computer databases, Outlook/Microsoft Office Suite, including Microsoft Word and Excel.

    4. Ability to type at approximately sixty (60) words per minute or greater.

    Preferred Qualifications:

    1. Knowledge of state and federal regulatory requirements and experience handling sensitive confidential information.

    2. Strong interpersonal skills are desirable to facilitate positive customer satisfaction in situations that are sensitive in nature.

    3. Excellent telephone and written communication and assessment skills.

    4. Ability to work independently with minimal supervision.

    5. Ability to relate effectively to patients/families, providers, and administrative personnel.

    Client Details

    **Client Type** Commercial

    **Address** Corning Tower Empire State Plaza

    **City** Albany

    **State** NY

     

    EGA Associates, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.