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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position is primarily based in a location within PNC's footprint.

As a Product Manager of Remote Connectivity within PNC's Technology organization, you can be based in Pittsburgh PA, Phoenix AZ, Dallas TX, Strongsville OH or Birmingham AL.

* PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. *

PNC is seeking a strategic and customer-focused leader to serve as the Product Manager of Remote Network Connectivity. This role centers on the development, delivery, and continuous improvement of remote connectivity solutions across business offices, branches, and distributed wired and wireless environments. The ideal candidate will drive product strategy, user experience, and cross-functional alignment to deliver scalable, secure, and cost-effective connectivity solutions. A background in network infrastructure is preferred but not required.

Key Responsibilities:

Product Leadership & Strategy

• Define and own the product vision, roadmap, and success metrics for remote connectivity solutions.

• Translate business needs into product requirements through stakeholder engagement and market research.

• Lead product lifecycle management from ideation through deployment and optimization.

• Evaluate emerging technologies (e.g., SD-WAN, SASE, 5G, Wi-Fi 6/7) for strategic fit and business value.

• Manage financials and budgeting for the remote connectivity product set, including forecasting, cost optimization, and investment planning.

• Identify and manage product-related risks, including technology, vendor, compliance, and operational risks, ensuring mitigation strategies are in place.

• Drive continuous improvement through user feedback, analytics, and competitive benchmarking.

Operational Partnership

• Collaborate with the Remote Connectivity Team to ensure reliable service delivery and performance.

• Support operational excellence in incident response, monitoring, and lifecycle management.

• Align product capabilities with infrastructure, cybersecurity, and cloud strategies.

• Manage vendor relationships and service providers to deliver high-performing solutions.

Cross-Functional Collaboration

• Act as a bridge between infrastructure operations and business units to ensure product alignment with organizational goals.

• Present product strategy, performance insights, and investment proposals to executive leadership.

• Lead change management and communication efforts for product rollouts and upgrades.

Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or related field preferred (Master’s preferred).

• 10+ years of experience in technology leadership, with 3+ years in product management or product ownership preferred.

• Proven ability to lead cross-functional teams and deliver customer-centric solutions.

• Strong understanding of remote access technologies and enterprise IT environments.

• Excellent communication, stakeholder engagement, and strategic planning skills.

• Experience managing distributed teams and vendor partnerships.

Preferred Skills:

• Certifications: PMP, Agile Product Owner, CCNP, CWNP (a plus, not required).

• Familiarity with network monitoring and performance tools (e.g., UXI, Dynatrace, ThousandEyes).

• Experience with Agile methodologies and product development frameworks.

• Understanding of compliance standards (e.g., PCI-DSS, HIPAA) in technology environments.

* PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. *

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

+ Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.

+ Leads infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.

+ Leads stable and secure environment, incident management, product health/patching, and the asset management lifecycle. Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.

+ Designs best practices for technology architecture and management.

+ Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

+ **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.

+ **Live the Values** - Role models our values with transparency and courage.

+ **Enable Change** - Takes action to drive change and innovation that will transform our business.

+ **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

+ **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration

Competencies

Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $100,000.00 – $224,825.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/08/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.