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ESSHI Case Manager

Rochester, NY (http://maps.google.com/maps?q=265+N+Clinton+Ave+Rochester+NY+USA+14605-1857)

Description

Job Summary:

As a Case Manager for the Empire State Supportive Housing Initiative (ESSHI), you will be responsible for providing direct support to adults facing housing instability. The Case Manager will coordinate supportive housing and reentry services, assist participants in developing and implementing Individual Service Plans (ISPs), and connect them with needed community resources. This role emphasizes trauma-informed, culturally responsive, and strength-based practices to support housing stability, employment, and successful reintegration. The Case Manager will maintain strong working relationships with participants, property management, and partner organizations to ensure participants meet program goals and sustain long-term stability.

Responsibilities and Duties:

+ Provide intensive case management services to participants, including needs assessments, goal setting, and development of Individual Service Plans (ISPs).

+ Support participants in securing and maintaining stable housing, employment, education, and community connections.

+ Conduct regular check-ins with participants to monitor progress, address barriers, and update ISPs as needed.

+ Coordinate with property management to address housing-related issues and support residents in maintaining lease compliance.

+ Connect participants with resources such as education, vocational training.

+ Facilitate life skills development in areas such as budgeting, communication, conflict resolution, and daily living.

+ Ensure fidelity to trauma-informed, culturally responsive, and strength-based approaches in all interactions.

+ Maintain accurate case notes, records, and documentation in accordance with program policies.

+ Collaborate with team members, including job developers, program staff, and external partners, to ensure holistic service delivery.

+ Participate in staff meetings, trainings, and professional development opportunities to enhance skills and program outcomes.

+ Advocate for participants within the community and with service providers to ensure access to needed supports.

+ Assist with data collection, program evaluation, and outcomes reporting to support continuous improvement.

+ Provide transportation for participants to essential appointments, trainings, interviews, and other approved program activities as needed.

Requirements

+ Minimum 3-5 years of experience managing social service or reentry housing programs.

+ Familiarity with re-entry populations, and trauma-informed service delivery.

+ Knowledge of local housing resources, criminal justice systems, and community-based service partners.

+ Strong ability to build trust and maintain professional boundaries with participants.

+ Excellent communication, advocacy, and problem-solving skills.

+ Proficiency in Microsoft Office and comfort with database systems.

+ Must be customer service oriented and mission-driven.

+ Must possess a valid driver's license and access to reliable transportation.

+ Must be able to work occasional evenings/weekends as needed

Preferred:

+ Bachelor's degree in Social Work, Public Administration, Education, Criminal Justice, or a related field (or equivalent combination of education and experience preferred.

+ Experience working with Justice Involved or homeless population.

Equal Opportunity Employer:

The Urban League of Rochester is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, ability, age, or veteran status.

Salary Description

$24.18 - $25.82