• Aviation Ramp Concierge

    Million Air (Marathon, FL)


    Marathon, FL, USA | Marathon | Hourly | 19-21 per hour | Full Time

     

    Ramp Concierge

     

    Objective

     

    The Ramp Concierge is responsible for providing efficient service by using excellent, in- depth knowledge of company procedures with primary focus on receiving and departing customers. Also requires communicating effectively with customers, pilots, and team members within the line service and customer service departments.

    Responsibilities and Duties

    + Greetincomingcustomersastheyarriveatthe FBO

    + Assistwith luggage,directionswithinthebuilding,alertCSRdeskof arrival

    + AssistcustomerswithluggageinsidetheFBOandloadluggageinto vehicle

    + Knowarearestaurants,events,toprovidecomprehensivedirectionsto customers

    + Park/retrievecustomervehiclesandrental cars

    + Vanruns-passengersandpilotstoterminaland hotels

    + Assistinaircraftmovement,placement,andstorageasawingwalkerwhen necessary

    + Crosstrainasbackupfor CSRduringbusylobby times

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Competencies

    + Customerfocus-naturally outgoing/extroverted

    + Communicatewithcustomersandemployeesinperson,onphone,andthrough radio communications

    + Mustbeabletooperateamotorvehicleandbeinsurablebyourinsurance company (Requires clean driving record)

    + StrongcomputerskillsincludingMicrosoftoffice products

    + Basicmathematical knowledge

    + Bi-linqual preferred

     

    Reporting Relationship

     

    This position reports to the Customer Service Manager

    Work Environment

    This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

    + Mustbeable tolift 75 pounds

    + Possibleexposuretohazardousnoiselevels,chemicals,fumes,and machinery

    + Outsideworkinalltypesofweather conditions

    + Positionmayrequirebending,lifting,walking,stooping,squatting,and gripping

     

    11/2017

     

    Position Type and Expected Hours of Work

     

    This is a non-exempt position

     

    This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

     

    Travel

     

    No travel is expected for this position.

    Education, Experience, and Eligibility Qualifications

    + Customerserviceexperienceintheserviceindustry preferred

    + HighSchoolDiplomaor equivalent

    + Entrylevel position

    + Abilitytoworkevenings,weekends,and holidays

    + Acceptabledriving record

    + Abilitytopassabackground check

    + Zerotolerancedrugfreeemployerincludes pre-employmentandrandom screening

     

    AAP/EEO Statement

     

    Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.