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CAREWare Database Coordinator (Data Quality Control Analyst)

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CAREWare Database Coordinator (Data Quality Control Analyst)

Salary

$41,231.30 - $68,887.19 Annually

Location

Norfolk, VA

Job Type

Unclassified

Remote Employment

Flexible/Hybrid

Job Number

13557

Department

Ryan White

Opening Date

10/08/2025

Closing Date

10/19/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The Ryan White Part A Program is a federally funded program that funds and provides medical and supportive services for people living with HIV and AIDS. The program consists of two major components: the Planning Council and Grantee Administration. The Planning Council determines the services needed and the amount of funding dedicated to each service. The Grantee's Office is responsible for program administration.

The CAREWare Database Coordinator will manage Ryan White Part A Program data management system; CAREWare. This position is responsible for collecting and analyzing data, interpreting and tracking trends, and preparing reports presentations while ensuring accuracy, integrity, security, and consistency of data. The Database Coordinator will also identify and resolve data-related issues, discrepancies and concerts and provide training to new and existing Part A subrecipients.

Department Hiring Salary Range: $55,000 - $60,000

Essential Functions

Essential functions include but are not limited to:

+ Oversee and maintain the Norfolk TGA RWPA CAREWare data system

+ Responsible for CAREWare database development and maintenance to ensure Ryan White data reporting requirements are met.

+ Administer the CAREWare database, including creating user accounts, managing data entry, deleting duplicating clients, troubleshooting problems

+ Recommend system-wide improvements for CAREWare

+ Prepare service-specific custom data reports as needed by the Recipient, CQM, Planning Council and other Stakeholders as necessary

+ Will develop and implement methodologies to enable local providers meet data reporting requirements.

+ Provide CQM data-related technical assistance

+ Reviews subrecipients Ryan White Services Reports (RSR) to ensure data completeness

+ Provide consultation and technical assistance to Ryan White Part A subrecipients to ensure that their data collection and reporting mechanisms are in compliance with data reporting needs.

+ Design procedures for the collection and evaluation of data.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school or equivalent experience. Concentration in Information Technology, Public Health, Statistics, or related area of study preferred.

Two years of relevant experience in health, social, or community-based organizations serving indigent populations.

Must possess proficient computer skills to operate business software, including Microsoft Office products.

Experience with CAREWare is a plus.

Additional Information & Requirements

Work Location: 741 Monticello Ave, Norfolk, VA 23510

Work Hours: Monday-Friday; 8:30-5pm

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

03

Do you have a degree in Information Technology, Public Health, or Statistics?

+ Yes

+ No

04

How many years of database administration experience do you possess?

+ Less than 1 year

+ 1 to 3 years

+ 3 to 5 years

+ More than 5 years

05

Describe your experience with data quality control. What types of data have you worked with, and in what industries?

06

How many years' experience do you have in health, social or community-based programs?

+ None

+ Less than 1 year

+ More than 1 but less than 3 years

+ More than 3 but less than 5 years

+ 5 years or more

07

Do you have experience using CAREWare?

+ Yes

+ No

08

Do you have experience providing customer service or help desk assistance to non-technical users?

+ Yes

+ No

09

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

11

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

Required Question

Employer

City of Norfolk

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