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Job Summary:

As an Operations & Administrative Coordinator at Exos, you will be the welcoming face and first point of contact for clients, guests, and staff at our headquarters. In this highly visible role, you will ensure a professional, client-centered experience while supporting a variety of administrative, operational, and event functions. You’ll help create a seamless and welcoming environment that reflects Exos' commitment to excellence in performance and service.

Key Responsibilities:

+ Deliver a professional greeting to all guests and clients in person, over the phone, and via email, ensuring a consistently high level of hospitality.

+ Perform general administrative duties, including managing phone calls, mail, faxing, shipping/receiving, copier/printer functionality, and ordering office supplies.

+ Conduct internal and external event planning and execution, including setup, supplies, catering arrangements, etc.

+ Serve as a liaison between Exos and external partners including athletes, agents, teams, vendors, and sponsors—building trusted, service-oriented relationships.

+ Assist in registering clients and manage memberships and financial transactions confidently using Mindbody software.

+ Act as a concierge for staff and guests, managing hotel bookings, transportation coordination, and other travel logistics.

+ Deliver comprehensive operational support across Physical Therapy, Education, Tactical, Sport, and Corporate divisions, including but not limited to administrative functions, scheduling, billing, reporting, facility tours, and client communications.

+ Maintain a clean, organized, and welcoming lobby and office environment at all times.

+ Create and maintain Standard Operating Procedures (SOPs) for facility and guest experience workflows.

+ Uphold client confidentiality and ensure all interactions align with Exos’ standards of service, integrity, and professionalism.

+ Administratively assists with tasks assigned by Manager.

Qualifications:

+ Background in hospitality, customer service, or administrative support.

+ Exceptional interpersonal and communication skills; a proactive and welcoming demeanor.

+ Highly organized and able to manage multiple priorities in a fast-paced, service-driven environment.

+ Proficient in Google Workspace; experience with Mindbody or similar systems is a plus.

+ Ability to work collaboratively across departments and anticipate client and guest needs.

+ Passion for delivering best-in-class service and representing the Exos brand with professionalism.

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here:

+ EEO is the Law (http://cdn2.hubspot.net/hubfs/211432/EEO\_is\_the\_Law.pdf)

+ EEO is the Law Supplement