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Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an **Engineering Manager** to join Zions Bancorporation. Zions Bancorporation has an opportunity for anEngineering Manager, with emphasis on software development and high-quality delivery experience, to join the IT Service Management team that works on projects to expand our deliver of our IT Service Management platform. You can be on the front line of our entrepreneurial projects based in Salt Lake City, Utah.

As an **Engineering Manager** , you will be responsible for the end-to-end delivery of the IT Service Management ServiceNow platform at the organization which provides the organization with incident, problem, request, change, vulnerability, configuration, identity asset and knowledge management capabilities. Without an effective platform, IT Service Management would not be possible for our organization.

The successful candidate will have the skills and experience to effectively lead cross-functional teams in collaborative design, development, and quality assurance activities dealing with complex applications and challenges. You will be business outcome driven and have a passion for the field of agile application development, and delivery services and possess empathy with a drive to create outstanding experiences and improved solutions for our users.

The Engineering Manager will:

+ Lead a business-aligned engineering team in support of critical banking functions to meet IT Service Management strategic objectives.

+ Guide the team on their journey toward software delivery best-practices to achieve innovative, safe, and sound solutions and achieve time-sensitive business outcomes.

+ Cultivate relationships with all stakeholders including business, products, technology, risk, suppliers, and operations.

+ Ensure the uptime and availability of mission critical applications through proactive management of SSDLC/DevSecOps, software development, quality assurance, and other industry leading engineering practices.

+ Ensure the team has the needed technical skills, competencies, business domain expertise, process knowledge, industry sector knowledge, and capacity to achieve organizational goals and objectives.

+ Participate in reviews, approvals, and recommendations during development and deployment activities.

+ Manage vendor relationships, as needed, ensuring the vendors’ performance and contributions align with objectives and strategy.

+ Manage the total cost of ownership, annual budgeting and forecasting of the team including software, FTE/contractors, and professional services.

+ Serve as a Technology Foundation Product Owner/Project Manager (POPM) through Agile/Kanban-style value delivery system.

+ Other duties as assigned (including escalated support for on-call activities and change management responsibilities outside of normal business hours and software level documentation practices).

Requirements:

+ 6+ years’ experience managing a team responsible for ITSM tooling and infrastructure (e.g., ServiceNow, Remedy, Jira)

+ Experience in Process Engineering and ITIL/ITSM industry frameworks (e.g. ITIL4, CITM, PMP/CAPM, Cobit)

+ 6+ years’ experience leading, mentoring, assisting and cultivating a high-performing team of full-stack and software engineers.

+ Excellent analytical, interpersonal and communication skills, both verbal and written. Must be able to communicate effectively with senior business and technical management, vendors, and team members.

+ Proven ability to interact with others to identify, analyze and solve complex incidents and problems through close attention to detail.

+ Demonstrate excellent leadership, management, accountability, total ownership and organizational skills.

+ Experience as a Senior or Principal level developer is highly desired.

+ Bachelor’s degree in Computer Science/Engineering, Information Systems or other related degree. Professional Certifications are highly desired.

Visa Sponsorship:

This Engineering Manager position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Location:

This position requires regular face-to-face interaction with teams, business stakeholders, and executives in Salt Lake City, Utah (at the Zions Technology Center). We will consider local candidates in the area or those able to relocate.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

+ Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

+ At least 75% of the building is powered by on-site renewable solar energy.

+ Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

+ Large modern cafe with a healthy and diverse menu.

+ Healthy indoor environment with ample natural light and fresh air.

+ LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:

+ Medical, Dental and Vision Insurance - START DAY ONE!

+ Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

+ Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

+ Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

+ 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

+ Mental health benefits including coaching and therapy sessions

+ Tuition Reimbursement for qualifying employees

+ Employee Ambassador preferred banking products

**Req ID:** 068573

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

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