• Capacity and Demand Analyst

    Insight Global (Eagan, MN)


    Job Description

    The Demand Analyst plays a vital role in ensuring accurate visibility into resource capacity and demand across enterprise projects and portfolios. This position supports effective resource planning and portfolio execution by maintaining high-quality data in ServiceNow Strategic Portfolio Management (SPM) and collaborating across teams to generate insights, streamline workflows, and improve process maturity.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Bachelor’s degree in Business, Information Technology, or related field — or equivalent combination of education and experience (high school diploma or GED required).

    • 2+ years of experience in capacity planning, resource management, project coordination, or portfolio operations.

    • Hands-on experience with ServiceNow Strategic Portfolio Management (SPM) or similar PPM tools (e.g., Planview, Clarity).

    • Strong communication and collaboration skills with the ability to engage technical and non-technical stakeholders.

    • Proficiency in tools such as Excel, Power BI, or other analytics/reporting platforms.

    • Experience identifying process gaps and contributing to workflow or system optimization • Familiarity with IT project methodologies (Agile, Scrum, Waterfall).

    • Exposure to IT resource management or PMO environments.