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Job Description

Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to end users for various software applications. You'll respond to help requests via telephone and email, troubleshoot application issues, and ensure timely resolutions based on user needs. Additionally, you'll participate in the design, improvement, and implementation of software applications, and conduct extensive testing of upgrades to ensure everything is working correctly. This role offers the opportunity to give input on software improvements, making it ideal for someone interested in contributing to the development process. Excellent communication skills, strong analytical abilities, and a collaborative approach to problem-solving are essential. Occasionally, you may need to visit the office. This is a permanent position, 100% remote (California and Arizona only). The base salary range for this role is $105,000 - $112,000.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience in an application support/help desk role, with experience in a law firm setting

• Experience supporting the following applications:

• Microsoft Office 365 Suite

• Extensive knowledge in Word (advanced numbering and styles)

• Adobe Acrobat DC or pdfDocs

• iManage Work or NetDocs

• Redlining program experience (ex. CompareDocs or workshare)

• Understanding of macro packages

• Excellent verbal and written communication skills • Bachelor's Degree in Computer Science, Information Systems, or in a related field

• Document comparison applications

• Zoom & Microsoft Teams