"Alerted.org

Job Description

We are a small, tight-knit consulting firm that has been serving enterprise clients within the gaming and casino industry for over 20 years. Our team is passionate about delivering customer-first solutions while fostering a collaborative and supportive work environment. We are committed to stable, sustainable growth, and many of our team members have been with us long-term, reflecting the strong culture and dedication we uphold.

Our employees love what they do, and we invest in a workplace where talent thrives, contributions are valued, and careers flourish. We encourage knowledge-sharing—not just within our team but also with our clients—to ensure long-term success. This role provides opportunities to stay on the cutting edge of technology through training and certifications, which we actively support to help achieve vendor milestones.

We’re looking for a Senior Sales Support Specialist who thrives in a structured, high-volume environment and is ready to take ownership of the sales support process from quote to close.

About the Role

This is a hands-on, independent role where you’ll collaborate with Account Managers and engineers to scope, quote, and deliver IT solutions. You’ll be the operational backbone of the sales cycle—preparing quotes, managing vendor registrations, processing POs, and ensuring clients are always in the loop.

You’ll also play a key role in:

Supporting IT consulting engagements—reviewing client environments, scoping upgrades, and quoting equipment and services.

Managing renewals, end-of-life notifications, and service contracts.

Navigating and optimizing CRM and quoting tools (e.g., Cisco CCW, QuoteWerks, HubSpot).

Presenting pipeline updates to leadership, including Account Managers and the CEO.

What You’ll Do

Prepare 10–20 quotes weekly and convert estimates into deals.

Register deals with vendors like Cisco, HP, Dell, and Palo Alto.

Maintain strong relationships with distributors.

Monitor the general sales inbox and respond to client inquiries.

Track shipping, update clients, and manage renewals and service expirations.

Recommend and adapt to new CRM tools and workflows.

Participate in daily sales scrums, weekly all-hands, and occasional team events.

Salary ranges from $80k - 95k based on experience level.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years of experience in sales support or procurement within a VAR environment.

Strong organizational skills and the ability to manage multiple moving parts independently.

Experience supporting IT consulting or gaming industry clients is a plus.

Proficiency with Cisco CCW and Microsoft Excel.

Familiarity with quoting tools and CRM platforms (HubSpot or similar).

Confidence presenting in meetings and prioritizing tasks with minimal oversight.