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Job Description

We are seeking a detail-oriented Technical Program Manager to support our Marketing Technology within a client's Go-to-market tooling. This person will be the inbetween for 2 major products and triangulate the communication between operations teams, engineering teams and stakeholders. They’ll support ticket operations through product creation and launch, triage and process, user or product functionality issues and communicate directly with stakeholders regarding requirements, onboarding, tool usage and troubleshooting.

Responsibilities:

• Translate technical system changes into clear communications, trainings, and change-management efforts that drive stakeholder (GTM) adoption

• Understand architecture and impacts across systems when introducing or deprecating features

• Translate stakeholder requirements into clear handoffs between GTM/Ops and product/engineering teams

• Design and execute validation workflows, including UAT for integrations, to ensure operational launch readiness and go/no-go decisioning

• Act as first-line triage for operational troubleshooting, bridging product and stakeholders to resolve issues within SLAs

• System Architecture Fluency : how data flows between systems, dependencies, and impacts of new/deprecated features.

• Data/Integration Concepts : Familiarity with APIs, data pipelines, and system integrations to support UAT and launch readiness.

• Testing & QA Practices : Experience defining test cases, running UAT, and making go/no-go decisions for launches.

• Standard troubleshooting/Triage Skills: Ability to isolate whether an issue is user error, process gap, or technical defect, and route accordingly.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5 years of experience as TPM or PM supporting marketing initiatives

• Experience supporting GTM (go-to-market) strategies for marketing tools (SaaS products)

• Experience defining test cases, running UAT, supporting launch readiness and making critical “go” or “no-go” decisions

• Strong connecting the dots between product and stakeholders