• Sr. Manager of CX Strategy

    Love's Travel Stops & Country Stores (Oklahoma City, OK)


    *This is an onsite role located in Oklahoma City

    **Benefits:** _*_ _Fuel Your Growth with Love's - company funded tuition assistance_ _* Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay Career Development*_

    **Welcome to Love's:** The Senior Manager of Customer Experience (CX) Strategy is responsible for safeguarding and enhancing the Love’s brand. They lead advanced customer experience measurement and user experience research programs to measurably improve customer satisfaction and create customer-driven operational efficiencies across all physical and digital touchpoints.

    Job Functions** **:

    + Lead and manage the Customer Experience Strategy team

    + Own the journey management process, craft comprehensive CX strategies, and drive operational change

    + Manage vendor relationships and supervise changes/improvements/enhancements with CX toolset and agencies

    + Steer CX best practices with executives and leadership, identifying opportunities for operational and customer improvement

    + Oversee development of insightful performance reports for Love’s fuel, retail, food service, or truck care operations

    + Meet timely deadlines

    + Additional responsibilities as assigned

    Experience and Qualifications:

    + Bachelor’s degree in business, marketing, or related field

    + Master’s degree in relevant field preferred but not require

    + 8+ years related retail or marketing experience preferred

    + 4+ years retail management or lead experience preferred

    Skills and Physical Demands:

    + Hard Skills: Proficient with Microsoft Office products, and survey platforms (ex: Medallia, Qualtrics, SurveyMonkey)

    + Soft Skills: Exhitbit a customer-first attitude, detail-oriented and self-motivated, good time management and planning skills

    + Manual dexterity sufficient to operate a computer keyboard and calculator

    + Requires normal range of hearing and vision

    Our Culture:

    Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

     

    Love’s is an Equal Opportunity Employer. Veterans encouraged to apply.

     

    Job Category: Corporate

     

    EOE-Protected Veterans/Disability