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Information Systems Specialist (Full-Time)

Admin & Support (Operations, Accounting, HR, HIM, Marketing) Johnston, Iowa Iowa City, Iowa

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Description

Child Serve has an opening for a full-time Information Systems Specialist that will provide direct technical support to Child Serve employees, for resolution of their computer and information system issues. Schedule /Where You’ll Be

+ This onsite role can be based out of our Johnston or Coralville locations.

+ Generally standard business hours, M-F, and 24/7 accountability resulting in the need for flexible schedule as operational needs present.

How You’ll Make an Impact

+ Computer Hardware Configuration and Maintenance This position will be responsible for new computer configuration, software installation, and maintenance of existing workstations. Perform equipment repair and provide technical support to ChildServe offices and employees. Perform preventative maintenance on existing hardware. Help to ensure compliance with software licensing. Maintain accurate inventory of equipment.

+ Help Desk Monitor, manage, and work within the Help Desk system to meet the computer and information systems needs of ChildServe employees. This system would be used for receiving trouble tickets, responding to them, and communicating status to users. Responsible for triaging problems quickly, resulting in minimal downtime.

+ User Administration and Access Control Provide user account management and access control support across Active Directory and Azure AD environments. Responsibilities include setting up new users, managing group memberships, unlocking accounts, and administering permissions for Microsoft 365 services such as Exchange, Teams, and SharePoint.

What You'll Need

+ Technical d egree (preferred in Computer Science, Management of Information Systems, or similar). Experience or c ertifications may be considered in place of formal education.

+ At least 2 years direct computer systems support experience .

+ Proficiency with Windows and Windows Server Operating Systems .

+ Experience supporting Microsoft Office 365 suite of applications.

+ Proficient use of Active Directory, Group Policy, and other Domain tools.

+ Experience troubleshooting computer hardware, printers, and peripherals .

+ Ability to treat information confidentially.

+ Ability to work effectively, accurately and efficiently under stress of time-bound requests.

+ Routinely must interpret and follow applicable regulations and policies.

+ Ability to communicate effectively in (or through) reading, writing and speaking the English language .

Preferred Skills:

+ Certifications: CompTIA A+ or ITF+, Microsoft Certified Professional – Server, Azure, O365, etc .

+ Working knowledge of computer management tools such as CMD, Powershell, Putty, etc .

+ Experience with Virtual Computing platforms, such as VMWare, HyperV

+ Understanding of ITSM frameworks or ticketing systems

+ Proficient using Intune, Entra, and other Azure tools

+ Knowledge of HIPAA Security Standards

Work visa sponsorship is not offered for this position.

Benefits

+ Medical, dental, and vision insurance

+ Health Savings Account (HSA) and Flexible Spending Account (FSA) options

+ Employee Assistance Program (EAP)

+ 403(b) retirement plan with company match

+ Life and disability insurance

+ Paid Time Off (PTO)

Make a Difference Every Day at Child Serve

+ Child Serve partners with families to help children with special healthcare needs live a great life.

+ Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.

+ Child Serve ’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.

+ Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected] . Child Serve is an Equal Opportunity Employer.