• Patient Account Representative

    US Physical Therapy (Rome, GA)


    Company Description

    Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this through carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned and together, we have over 20 years of well-qualified therapy experience. We serve communities in 8 counties, with a total of 23 outpatient clinics. And we’re probably not done growing, so join our company and grow with us! Step inside any one of our locations and you’ll feel it: a culture of care, professionalism, and human connection.

    Job Description

    Ability Rehabilitation is seeking a full time experienced **Patient Account Representative** to join our fun, energetic, family at our outpatient orthopedic clinic in Rome. Your big smile will go a long way in our clinic.

     

    + Rebilling, follow-up, and collection activity for assigned payers.

    + Researching, appealing, and addressing patient account balances.

    + Accurately and thoroughly document pertinent collection activity performed.

    + Verify claims adjudication utilizing appropriate resources and applications.

    + Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.

    + Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.

    + Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.

    + Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.

    Qualifications

    + Excellent verbal and written communication skills.

    + The ability to multitask with great attention to detail.

    + Outstanding customer service when communicating with patients and insurance carriers.

    + Demonstrate analytical and problem-solving skills.

    + Work well in a team environment towards monthly, quarterly, and annual goals.

    + Strong knowledge of Billing/EMR software.

    + Proficient in MS Word and Excel.

    + Bilingual

    + Outgoing and energetic personality. Most importantly – you need to have FUN while you work!

    + High school diploma or equivalent.

    + Insurance collections experience.

    Additional Information

    + Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!

    + Multiple opportunities for professional development, specialization, and leadership

    + Corporate discount plans

    + Employee Assistance Program (EAP)

    + Family-Friendly Work Environment

    + Investment from a company that wants you to succeed and thrive

     

    We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected]