• Digital License Support Advocate

    Access Dubuque (Dubuque, IA)


    Digital License Support Advocate

    McGraw Hill

    1 Positions

    ID: 6143

    Posted On 10/06/2025

     

    Job Overview

     

    Overview

     

    Make an Impact!

     

    When was the last time you experienced the impact of your work? Our **Digital License Support Advocate** team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes.

     

    How can you make an impact?

     

    As a **Digital License Support Advocate** you will be responsible for researching and creating licenses in our various access management systems, sending welcome emails to customers, completing order details, and answering customer inquiries regarding licenses via phone and email.

     

    This is a remote position open to applicants authorized to work for any employer within the United States.

    What you will be doing:

    + Creating accounts and notifying customers of licensing availability.

    + Updating contracts with end-user information and start dates to activate orders for invoicing.

    + Providing customer support regarding license status, start/end dates, and access status.

    + Identifying renewal/expansion/software issues.

    + Maintaining and developing process flows for new or existing products as assigned.

    + Participating in testing new systems and applications as assigned.

    + Meeting or exceeding key performance indicators and quality metrics.

    + Troubleshooting and providing customer support on registration, licensing, account expiration dates, and additional services.

    + Performing other duties as assigned.

    We’re looking for someone with:

    + 1+ years of experience in customer service/support or in a related field.

    + High School diploma or equivalent experience required.

    + Experience with MS Office Suite (including Outlook, Teams, Word, and Excel); experience with Salesforce.

    + Proven ability to talk with education professionals and can adapt conversation based on technical ability of internal and external customers.

    + Proven ability to troubleshoot; problem solver.

    + Customer service skills, attention to detail, communication skills, and work well under pressure.

    Here’s what we offer:

    At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts can contribute to the lives of millions.

     

    The pay range for this position is between $36,000 - $41,400 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

     

    McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com" email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

     

    49857

     

    Primary Contact

     

    1702837431829

     

    Jacqui Edwards

     

    ,

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Information Technology/Telecommunications

     

    Publishing/Printing

     

    Location

     

    Remote, Remote

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    695

     

    Job REQ #

     

    6143

    \# Positions

    1

     

    Start Date

     

    20251006

     

    End Date

     

    20251108

     

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    McGraw Hill

     

    About the Company

     

    At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching.

     

    Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success.

     

    By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all.

     

    Why? Because learning changes everything.

     

    http://www.mheducation.com/careers (https://careers.mheducation.com/)