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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Job Title:** Program Coordinator

**Department:** CO Neurology OutPt HUP MS

**Location:** Perelman Center for Advanced Medicine - 3400 Civic Center Blvd

**Hours:** Mon-Fri office hours

Summary:

+ The elective services program coordinator is responsible to provide optimal patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiple specialties and ancillary departments within UPHS. Employee will ensure that all patients seeking elective services are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). The coordinator will lead weekly meetings to discuss strategy and growth of each program as well as provide a retrospective review of prior week activities.The position will coordinate elective services within the service lines and be responsible for all operational and reporting for the departmental services. Coordination among physician teams is required to ensure proper scheduling of services to be performed. When applicable coordinates with the prior authorization staff to verify benefits and obtain any necessary authorizations before scheduling procedures. Primary contact for communication coordinating expectations to patients prior to scheduling procedures, outlining fees requirements and ensuring that all fees have been collected prior to visit date. Maintains Epic in-basket and myPennMedicine to ensure timely response to all inquiries. Documents all patient communications in EPIC to keep all abreast of patient status. Dispense and maintain inventory for patient take home materials. The position is also responsible for preparing and presenting operational and financial results to service providers as well as departmental leadership. The incumbent will be responsible for annual budgeting within the elective services programs and will provide the director of finance (DOF) all necessary volume and reimbursement data necessary. Will review with the DOF all monthly activity to ensure all fees are collected timely, assists with payment reconciliations and accounting requests. Assist Directors in formulating and executing strategic plans to realize program objectives. At current, the position does not require traveling, however that could change in the future. The position requires that the individual convey a positive image of UPHS through excellent communication and customer service skills in support of patients/families and to ensure an ideal patient experience.

Responsibilities:

+ The position is also responsible for preparing and presenting operational and financial results to service providers as well as departmental leadership.

+ Continually assesses operating procedures and proactively implements action to assure ongoing quality improvement.

+ Resolves all patient complaints. Implements action to minimize recurrence. Performs trend analysis.

+ Maintains exemplary relationships with staff using positive and constructive feedback, open lines of communication, and assists in problem solving in daily operational activities of staff.

+ Communicates regularly and acts as a resource to office staff regarding the practice, the department, and the Health System through monthly staff meetings, in-services, and distribution of minutes.

+ Establishes patient focused performance expectations by creating clearly defined performance goals and measures.

+ Maintains a patient oriented practice environment implements changes as indicated. Monitors waiting areas and the practice floor for improved patient oriented practice and patient comfort.

+ Ensure exceptional quality with regard to patient access initiatives and metrics, physician and staff satisfaction.

+ Creates strategies to enhance patient, referring physician, and employee satisfaction, increase patient volume, reduce no-show visits, and enhance the practice’s image and visibility by soliciting input as well as performing analysis.

+ Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty.

Education or Equivalent Experience:

+ H.S. Diploma/GED (Required)

+ And 7+ years Healthcare related experience (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 286887