• Infrastructure Administrator

    Access Dubuque (Dubuque, IA)


    Infrastructure Administrator

    Hillcrest Family Services

    1 Positions

    ID: 554120141

    Posted On 10/09/2025

     

    Job Overview

    Responsibilities

    The **IT Infrastructure Administrator** will be responsible for maintaining the organization’s technology infrastructure, ensuring seamless operation and security of systems that support our staff and clients’ needs. This role requires a blend of technical expertise, strategic planning, and a compassionate understanding of the unique requirements of a behavioral health setting. Additional responsibilities include:

     

    + Manage and maintain all networking hardware, servers, and associated technology to ensure high availability and reliability.

    + Oversee the installation, configuration, and support of IT systems, including local area networks (LANs), wide area networks (WANs), network segments, and other data communication systems.

    + Patch and update network and server systems as needed to maintain a strong security posture.

    + Ensure data privacy and compliance with health information regulations (e.g., HIPAA).

    + Provide technical support and training for staff, addressing any IT-related queries or issues promptly.

    + Develop and implement disaster recovery procedures to minimize downtime and data loss.

    + Collaborate with program leadership to assess and address the technological needs of the organization.

    + Stay abreast of new technologies and propose upgrades and improvements to keep the infrastructure modern and secure.

    Requirements

    Education

    + Bachelor’s degree in Information Technology, Computer Science, or related field. Will consider appropriate experience in lieu of a degree.

    Experience:

    + Minimum of 3 years of experience in IT infrastructure management, preferably in a healthcare or non-profit setting.

    Knowledge/Skills:

    + Strong understanding of network infrastructure, database systems, and cloud services.

    + Experience with compliance and regulatory requirements relevant to healthcare data.

    + Excellent problem-solving skills and the ability to work under pressure.

    + Strong interpersonal and communication skills, with an emphasis on service orientation.

    + Familiar with ITIL Framework

    Licenses/Certifications:

    + MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required.

     

    Benefits

    Competitive benefits package for full-time employees working 30+ hours a week:

    + Health Insurance (up to 79% employer paid)

    + Dental insurance

    + Vision insurance

    + 401(k) with profit sharing and employer match

    + Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)

    + 10 paid holidays

    + 80 hours sick time

    + 2 wellness days

    + Staff development and training

    + Public Service Loan Forgiveness (PSLF) eligibility for federal student loans

    + Employer paid CEU's through Relias

    + PerkSpot- employee discount program

    + Employee assistance program

    + Advancement opportunities

     

    About the Organization

     

    Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

     

    **COVID-19 Vaccination Not Required*

     

    Primary Contact

     

    315333

     

    Human Resources

     

    ,

     

    563-557-8211

     

    Phone

     

    Phone

     

    Phone

     

    563-207-5051

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Categories

     

    Human and Social Services

     

    Information Technology/Telecommunications

     

    Retail Sales

     

    Sales/Service

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    1066

     

    Job REQ #

     

    554120141

    \# Positions

    1

     

    Start Date

     

    20251009

     

    End Date

     

    20251108

     

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    Hillcrest Family Services

     

    About the Company

     

    Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

     

    Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_