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Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Building Construction Products (BCP) division is hiring a **Product Service Specialist** !

**Role Summary:** In this role, you will be troubleshooting Compact Track Loader (CTLs) and Skid Steer Loaders (SSLs) around the world with Caterpillar dealers. In addition, you will help with the identification of new issues and improve the machine quality.

What** **You’ll** **Do

+ Troubleshoot hydraulic systems, electrical systems, structures, and general mechanical systems.

+ Workwith Caterpillar dealers around the world and sometimes directly with customers to get machines up and running.

+ Work with Service Engineers, 6 Sigma Black Belts, and Engineers to resolve product problems, develop solutions, and improve product designs.

+ Review service data to determine if a problem is emerging.

+ Initiate service publications to provide updates on issues with Caterpillar dealers.

What You Have** **(Core Skills)

+ Technical Excellence: Technical competency and high mechanical aptitude to resolve technical challenges. Experience troubleshooting hydraulic systems, electrical systems, and general mechanical systems.

+ Problem Solving: Ability to troubleshoot hydraulic, electrical, and general mechanical systems (Ex: HVAC, fuel, engine intake/exhaust, and starting systems, etc.)

+ Effective Communications: Ability to effectively communicate with customers, dealers, engineers, facility assembly technicians, etc.

Top Candidates Will Also Have

+ Experience troubleshooting, repairing, and operating CTLs and SSLs

+ Experience with Caterpillar CTLs and SSLs

+ Experience working with Caterpillar dealers

Additional Details

+ Work location: Sanford, NC

+ Domestic relocation assistanceis notavailable for this role

+ Travel: 15%

Summary Pay Range:

$87,480.00 - $131,280.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

+ Medical, dental, and vision benefits*

+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

+ 401(k) savings plans*

+ Health Savings Account (HSA)*

+ Flexible Spending Accounts (FSAs)*

+ Health Lifestyle Programs*

+ Employee Assistance Program*

+ Voluntary Benefits and Employee Discounts*

+ Career Development*

+ Incentive bonus*

+ Disability benefits

+ Life Insurance

+ Parental leave

+ Adoption benefits

+ Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

October 9, 2025 - October 22, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .