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Working Title: Service Desk Infrastructure Analyst** **(3rd Shift)

Job Class: Information Technology Specialist 2

Agency: Minnesota IT Services

+ **Job ID** : 89126

+ **Location** : St. Paul

+ **Telework Eligible** : Yes \#LI-Hybrid

+ **Full/** **Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 10/08/2025

+ **Closing Date** :10/14/2025

+ **Hiring Agency/Seniority Unit** : Minnesota IT Services

+ **Division/Unit** : Enterprise Service Desk / Infrastructure

+ **Work Shift/Work Hours** : Night Shift; 10:30 p.m. – 7:00 a.m.

+ **Days of Work** : Sunday - Thursday

+ **Travel Required** : No

+ **Salary Range:** $28.18 - $45.82 / hourly; $58,840 - $95,672 / annually

+ **Salary Range:** Up to $39.73/hourly and $82,956/annually with room to grow within the full salary range over time.Current state employees’ salaries will be evaluated based on employment contract.

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.

As an Enterprise Service Desk Analyst with Minnesota IT Services (MNIT), you will provide comprehensive technical support to users and customers of MNIT’s computerized systems, applications, and communication network. You will focus on customer support, diagnosis, analysis of technical issues, and work to resolve technical support incidents and requests. In this role, you will apply your solid knowledge of IT technical support, ITIL best practices, and a solid technical background in providing professional, expedient, and skillful support. You will utilize system management tools to ensure uninterrupted service across multiple platforms, mainframe, and other distributed systems. You will provide immediate response to problems and issues that affect normal system operations for all MNIT provided services. As incidents arise, you will lead the communication effort, while providing the necessary triage, notification, escalation, and tracking required to monitor the problem to resolution. As an Enterprise Service Desk Analyst, you are also expected to and will complete required follow-up for these incidents and will provide the essential front-line technical support for all MNIT systems and provided services.

The Enterprise Service Desk is a 24/7 operation. Shifts include standard work week hours and non-standard work week and weekend hours to provide 24-hour coverage, 7 days a week.

**This position is a late shift; 10:30 p.m. – 7:00 a.m. / Days of work are Sunday - Thursday**

**This position is currently eligible for full-time telework if residing in Minnesota or a bordering state within 50 miles of** **600 N. Robert Street, St. Paul,** **Minnesota.** Service Desk employees are working from home under a temporary exception to the standard telework policy (https://mn.gov/mmb-stat/policies/1422-telework.pdf) requiring employees to be in the office 50% if residing within 50 miles of the work location. This exception may change with notice depending on business needs.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:

Position requires a minimum of two (2) years’ experience as an IT Service Desk, Help Desk or technical support analyst that includes active technical and operational knowledge of network or telecommunications technologies.

Experience must include:

+ Experience in network infrastructure and network hardware: LAN, WAN, WLAN, Voice/VoIP, Firewalls, routers, switches, and other system hardware.

+ Technical and/or operational experience in LAN/WAN, Voice/VoIP, hardware and software.

+ Experience in troubleshooting network devices.

+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

+ Customer service skills that include active listening, empathy, and problem-solving.

A bachelor’s degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate’s degree substitutes for one (1) year.

Preferred Qualifications

+ Two (2) + years of experience supporting WAN technologies, routing protocols such as BGP, OSPF and Server Support.

+ Experience with Installation, maintenance, diagnosis and operation of WAN technologies.

+ Relevant experience and knowledge with a production environment consisting of Windows Server, Window Cloud and VMwaresystems.

+ Knowledge of IT Infrastructure Monitoring.

+ Experience with tools such as Secure Shell (SSH) SolarWinds, Dynatrace, xMatters, and SiteScan.

+ Experience within the last three (3) years as NOC support, IT Service Desk, Help Desk or technical support analyst.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

+ SEMA4 Records Check (applies to current and past state employees only)

+ Criminal History Check

+ Reference Check

+ Social Security and Address Verification

+ Education Verification

+ CJIS Background Check

+ Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.