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Job Summary

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

Responsibilities

This role reports to the Vice President, Revenue Cycle Consolidated Business Office. The Director of Revenue Cycle Management will oversee the revenue cycle operations within the South Carolina region (Conifer) and lead the Hospital insurance billing and collections functions. They will be the primary point of contact for all revenue cycle initiatives within the acute setting and communication out to the regional CFO’s and Institute leaders. This individual will be responsible for ensuring efficient, compliant, and streamlined processes. Additionally, this role will involve leading communication strategies to enhance collaboration, transparency, and engagement within the health system and with external stakeholders.

Qualifications

Essential Functions

• Revenue Cycle Management: Oversee the full spectrum of revenue cycle functions, including registration, billing, collections, and financial reporting for regional and institute operations.

• Strategic Oversight: Develop and implement revenue cycle strategies, policies and procedures for the region and its institutes.

• Performance Improvement: Develop and implement strategies to improve revenue cycle performance, reduce denials, and enhance reimbursement processes.

• Compliance: Ensure all revenue cycle processes are compliant with federal, state, and local regulations, and health system policies.

• Communication Strategies: Lead the development and execution of communication plans to effectively convey revenue cycle policies, changes, and updates to internal teams and external partners.

• Stakeholder Engagement: Foster strong relationships with regional and institute leaders, physicians, and other healthcare professionals to support revenue cycle initiatives and goals.

• Data Analysis: Utilize data analytics to monitor revenue cycle performance metrics and identify opportunities for improvement.

• Team Leadership: Provide leadership, mentorship, and support to revenue cycle teams, manage revenue cycle staff, ensure alignment with organizational goals and objectives, and fostering a high-performing team.

• Financial Analysis: Analyze billing data and trends to identify areas for improvement and revenue enhancement.

Additional Skills/Requirements (required)

• Skills: Strong analytical, organizational, and communication skills. Proven ability to lead teams and manage projects effectively.

• Knowledge: In-depth knowledge of healthcare revenue cycle processes, regulations, and best practices

Education

Required: 4 Year / Bachelors Degree Required Healthcare Administration, Finance, Business Administration, or a related field

Preferred: Graduate Degree Preferred Healthcare Administration, Finance, Business Administration, or a related field.

Experience

Required: 10+ years Revenue Cycle Management, business operations, project management, or similar leadership level role.

Required: 5 years Revenue Cycle Leadership role

Certification

Certification in healthcare revenue cycle management or related field preferred.

Job Opening ID

120473