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**Position Title:** Membership Coordinator

**Location:** Troy, MI

**Position Type:** Temp to Hire, then Full-Time, Exempt once hired in

**Shift:** Monday-Friday 8am-4pm

**Pay Rate:** $25/hr-30/hr

Position Overview

The **Membership Coordinator** plays a vital role in fostering meaningful relationships with our members, serving as the primary point of contact and ensuring a high level of engagement and satisfaction. This position is responsible for managing all aspects of membership services including inquiries, onboarding, renewals, outreach, and record-keeping.

Working closely with the Executive Director, the Membership Coordinator helps implement membership strategies and initiatives that drive growth, retention, and overall member satisfaction.

Key Responsibilities

+ Provide exceptional customer service by responding promptly and professionally to member inquiries.

+ Guide new members through the onboarding process and explain available benefits.

+ Manage membership applications, renewals, cancellations, and payments.

+ Develop and execute strategies for member acquisition and retention.

+ Monitor and forecast membership revenue; manage timely processing and reconciliation of renewals.

+ Maintain and update accurate member records in the organization's database.

+ Assist in creating and distributing marketing materials and communications to members.

+ Manage timelines and strategies for member communications including emails, newsletters, and mailings.

+ Oversee social media engagement and community outreach efforts.

+ Support the development and implementation of membership policies and procedures.

+ Keep membership resources current on the organization's website.

+ Perform additional duties as assigned to support the organization's mission.

Qualifications

+ Strong interpersonal and relationship-building skills with diverse audiences.

+ Experience in database management with a focus on accuracy and confidentiality.

+ Excellent written and verbal communication skills.

+ Proficiency in Microsoft Office Suite and social media platforms.

+ Ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment.

+ High attention to detail and strong organizational skills.

+ Commitment to providing excellent member service.

Preferred Skills & Attributes

+ Positive, professional demeanor with a collaborative mindset.

+ Experience working with diverse populations and stakeholders.

+ Strong conflict resolution and problem-solving abilities.

+ Project management skills and experience overseeing multiple initiatives simultaneously.

+ Sales or customer relationship management experience is a plus.

+ Prior experience in a membership-based organization or association preferred.

Reporting Structure

This position reports directly to the Executive Director.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.