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The **Adoption Intelligence Analyst** is a critical thinker and independent contributor within the Outcomes & Insights team of the Adoption Center. This role is responsible for performing deep outcomes analysis, identifying gaps and breakdowns in business processes, and surfacing risks that impact the successful adoption of new capabilities across strategic initiatives.

This position plays a key role in enabling data-informed decision-making, supporting rapid iteration, and ensuring that adoption efforts are aligned with operational goals and measurable outcomes. The Analyst partners closely with the Adoption Design Team, Issue Managers, and Adoption Experience Managers to ensure insights are actionable and drive continuous improvement.

Job Responsibilities

Outcomes Analysis & Risk Detection

+ Conduct detailed analysis of process outcomes to identify breakdowns and enable rapid iteration.

+ Act as an early detector of risks and issues across delivery, program, and business operations.

+ Organize and submit findings to Adoption Issue Management for resolution.

Insight Generation & Communication

+ Translate complex data into clear, actionable insights that inform strategic decisions.

+ Support the development of scorecards and dashboards that track performance against expected outcomes.

+ Collaborate to ensure insights are visualized effectively.

Cross-Functional Collaboration

+ Partner with Adoption Design Team and Adoption Issue Managers to validate findings and inform resolution strategies.

+ Engage with Adoption Experience Managers to ensure insights are aligned with the Adoption Business Plan.

+ Contribute to simulation and incubation efforts by surfacing operational risks and performance trends.

Continuous Improvement

+ Apply structured analysis methods to support scalability and transformation.

+ Contribute innovative ideas to enhance analysis frameworks and methodologies.

+ Support the scaling of successful insights across initiatives and operational teams.

Qualifications:

+ Bachelor’s degree higher strongly preferred or equivalent work experience required

+ 5+ years of experience in business analysis, performance measurement, or operational insights highly preferred

+ Strong analytical and organizational skills required

+ Excellent communication and documentation abilities required

+ Proficient in Microsoft Office Suite (VLOOKUPs and pivot tables highly preferred)

+ Experience supporting transformation initiatives or strategic programs preferred

+ Familiarity with structured testing, simulation, or test and learn methods highly preferred

+ Knowledge of Medicare and/or Commercial provider data elements is a plus

+ Experience working in CPF or HCPM systems preferred

Required Competencies

Analytical & Insight-Driven

+ Strong ability to identify root causes, trends, and risks using structured analysis.

+ Comfortable working with large datasets and translating findings into business impact.

Collaborative & Cross-Functional

+ Works effectively across Delivery Teams, Adoption Design Team, Adoption Issue Manager, and Adoption Experience Managers.

+ Fosters shared ownership of insights and resolution strategies.

Outcome-Focused

+ Prioritizes insights that accelerate adoption and improve operational performance.

+ Aligns analysis efforts with strategic goals and measurable KPIs.

Comfortable Navigating Ambiguity

+ Operates effectively in complex, evolving environments.

+ Maintains clarity and focus amid shifting priorities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 77,300 - 128,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

_If you require reasonable accommodation in completing the online application process, please email:_ [email protected]_ _for support. Do not email_ [email protected]_ _for an update on your application or to provide your resume as you will not receive a response._

_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._

_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._