"Alerted.org

Primary Duties

+ Installs basic dial tone and ADSL

+ Fiber/IPTV services including 1FR, 1FB and WIFI

+ Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise

+ Tests functionality and isolates problems using various test sets and deductive reasoning

+ Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services

+ Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities

+ Maintain, upgrade, and create existing and new technical documentation

+ Uses various hand tools and power equipment to install and make repairs to outside plant systems

+ Interfaces with customers in the resolution of customer installation and repair issues

+ Prepares customer bills for repair and installation work performed

+ Interfaces with call center technicians to resolve customer installation and repair problems

+ Climbs poles

+ Drives company vehicle

+ May be required to cross train others

+ Responsible for the installation and repair of inside wiring and jacks, including CAT5

+ Responsible for installation and repair of wired and wireless networking

+ Responsible for installation and repair of fiber to the home services

Experience/Background

+ Demonstrated experience in the installation or repair of POTS and Broadband services

+ Demonstrated experience in an assignment requiring significant customer interaction

+ Demonstrated ability to work independently as well as in a team environment

+ Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98

+ Demonstrated experience in use of a PC and desktop applications

+ Demonstrated experience with wired and wireless networking

+ Demonstrated experience in fusion splicing

+ Demonstrated experience in customer premise inside wire repair and replacement

+ Demonstrated experience in use of test equipment and interpretation of test results

+ Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience

Work Environment

+ Reporting location: Various

+ Wears appropriate safety equipment and follows established safety practices and procedures

+ Performs work both inside and outside in all kinds of weather

+ Works in various building and surroundings, i.e., attics, basements, offices

+ Interacts with customers on a daily basis

+ Works independently with minimal supervision

+ May work for long periods of time in confined areas such as crawl spaces

+ May work in greasy, dirty or muddy surroundings

+ May work aloft on poles, hydraulic lift bucket or ladders

+ May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required

+ May be required to quality for 10,000# GVW Certification

Prerequisites

+ High School Diploma/GED or Equivalent Work Experience

+ Ability to climb and pass pole climbing school

+ Safety Requirements: safety shoes; Weight Restriction Policy applies

+ Satisfactory performance rating

+ Satisfactory attendance record in last twelve months

+ Company driver's license

+ Physical requirements: able to lift up to 85 pounds

+ Ability to perceive differences in wire color

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran