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Join Our Team at Peachtree Orthopedics and Help Others "Get Better"

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture

Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?

At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

+ Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.

+ Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.

+ Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Your Impactful Role

+ Supervise and provide day-to-day leadership to the PI Case Specialists, ensuring compliance with policies and procedures.

+ Serve as the primary point of contact for escalations related to case coordination, lien negotiations, and patient management.

+ Develop and implement training programs for PI staff to enhance case management proficiency and compliance knowledge.

+ Conduct performance evaluations, coaching sessions, and process improvement meetings to drive operational success.

+ Ensure that all PI cases are actively managed, minimizing treatment gaps and maintaining timely communication with referral sources.

+ Oversee documentation accuracy in patient records, legal communications, and case tracking systems.

+ Monitor case progression, ensuring prompt escalation of legal representation changes, no-shows, and patient outreach issues.

+ Streamline case intake, scheduling, and documentation processes to enhance efficiency.

+ Monitor KPIs related to case volume, settlements, and departmental productivity.

+ Work with the Executive Director of Administration to identify workflow gaps and implement solutions to improve department performance.

+ Ensure compliance with HIPAA, lien agreements, and company policies in all patient and case interactions.

+ Oversee medical lien underwriting, ensuring all case details and documentation meet approval requirements.

+ Manage settlement negotiations, verifying account balances and approving settlement offers within company guidelines.

+ Conduct financial analysis of PI cases

+ Serve as the primary liaison between the PI department and attorneys, chiropractors, and referral sources.

+ Maintain strong working relationships with legal partners, ensuring transparency and smooth case resolution.

+ Participate in networking events, conferences, and marketing initiatives to strengthen referral partnerships.

+ Work with Marketing & Administration teams to enhance brand presence and ensure client satisfaction.

+ Act as a super user for all PI case management and EMR systems, ensuring proper utilization and training for staff.

+ Leverage Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) for reporting and case analytics.

+ Generate weekly and monthly reports on case trends, financial metrics, and operational efficiency for leadership review.

+ Represent the PI department professionally, ensuring alignment with company branding and policies.

+ Support business development efforts by identifying opportunities for process improvements and service enhancements.

+ Other duties as assigned.

Supervisory Responsibilities

Manages the PI Case Specialist(s) and any support admin affiliates.

Competencies

Analytical - Uses intuition and experience to complement data; designs workflows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management - Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Business Acumen - Understands business implications of decisions.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Impact & Influence - Pursues and wins support for ideas.

Cost Consciousness - Conserves organizational resources.

Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.

Achievement Focus - Sets and achieves challenging goals; measures self against standard of excellence; recognizes and acts on opportunities.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications

+ High school diploma or general education degree (GED). Associate or bachelor's degree preferred.

+ Minimum two to three years executive support level experience at in a high-volume atmosphere.

+ Prefer experience in a health care organization that includes basic knowledge of insurance plans, coverage and procedures.

+ Experience with Personal Injury cases a plus.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and to talk or hear.   The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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