• IT Support Technician II

    Sierra Nevada Company, LLC (Dayton, OH)


    Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II , you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

     

    As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

    Responsibilities:

    + Responsible for inventory management to include the purchase, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware

    + Provide basic network support ensuring desktop and other networked peripherals full connectivity

    + Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.

    + Address/resolve IT incidents/service request; promptly enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”

    + Support organizational efforts and maintaining policies and procedures in the IT Department and Lab environments

    + Assist with the creation and maintenance of local site IT systems documentation

    Qualifications You Must Have:

    + Associate's Degree in a related field of study with 2 or more years of relevant experience

    + Higher education may substitute for relevant experience

    + Relevant experience may be considered in lieu of required education

    + Customer/solution ownership, an overall drive for excellence

    + Team focused with the capacity for knowledge sharing

    + Written and verbal communication skills with end users

    + Demonstrate a customer care philosophy that ensures a high level of customer satisfaction

    + Ability to understand user and business needs and translate to technical solutions

    + Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals

    + Comprehensive troubleshooting skills of industry standard hardware and software products/services

    Qualifications We Prefer:

    + Tier II desktop support experience

    + CompTIA Security+ CompTIA Network+ A+ Certification

    + Technical documentation skills

    + Supervisory skills, In-Depth knowledge of Service Now and functionality

     

    This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

     

    SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more (https://www.sncorp.com/careers/total-rewards/) .

    IMPORTANT NOTICE:

    To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

     

    Learn more about the background check process for Security Clearances. (https://www.dcsa.mil/About/)

     

    SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

     

    SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.