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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Chief of Staff (CoS) will be a strategic, execution-focused partner to the VP, AGT Transformation Office & Business Operations, driving alignment across transformation priorities and operational rhythms. The CoS will act as a strategic advisor, problem solver, communicator, and facilitator across the AGT Transformation Office and broader enterprise. This individual will help the VP identify where to focus, streamline decision-making, and ensure momentum across initiatives. The Chief of Staff also partners closely with the Executive Assistant to manage time against the most critical priorities.

The Chief of Staff plays a high-impact role supporting enterprise transformation, operational excellence, and leadership team effectiveness. The CoS leads through influence across the AGT Transformation Office leadership team, fostering a culture of collaboration, accountability, and innovation.

The Main Responsibilities

The Chief of Staff role flexes to meet the needs of the VP and the organization.

Core responsibilities include:

+ Design and drive the goal operating model and rhythm of business across the Transformation Office. This includes leading staff meetings, town halls, all-hands, 1:1s, and operational reviews.

+ Own leader planning and communications. Ensure the leader is fully prepared for all internal and external engagements. Manage prep calls, consolidate materials, and align messaging.

+ Partner with HR on people/workforce planning, location strategy, org design, and people metrics.

+ Lead or support strategic initiatives that span transformation, operations, and cross-functional teams.

+ Identify and resolve issues that impact transformation progress or leadership priorities. Provide coaching, mentoring, and guidance to the leader's direct reports and other staff members.

+ Monitor and evaluate the performance and progress of the organization and the leader's goals and objectives.

+ Coordinate employee recognition and culture efforts

+ Partner with Executive Assistant to coordinate Executive’s time aligned to internal and external priorities

What We Look For in a Candidate

+ Proven track record of success in an operational role where executive priorities are translated in to actionable plans that can be tracked.

+ Executive presence and excellent communication skills

+ Ability to navigate complex stakeholder management situations

+ Attention to detail across a broad range of contexts and topics

+ Experience with Business Operations and Planning, Business Transformation and/or Management Consulting is a plus

+ The ideal candidate will have 10+ years’ experience in a similar role with a Bachelor’s degree.

+ Advanced Powerpoint, Excel and Word skills

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process

Learn more about Lumen's:

+ Benefits (https://jobs.lumen.com/global/en/benefits-statement)

+ Bonus Structure

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Requisition #: 340053

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10/10/2025